WBG Young Professional

The World Bank Group’s Young Professionals Program (YPP) offers exceptional professionals the opportunity to apply their technical expertise, broaden experience, and contribute to development challenges. The role involves supporting digital transformation in corporate services through process redesign, data-driven insights, automation, and AI innovation.

Responsibilities

• Contribute to the transformation agenda: Support the assessment of Real Estate, Corporate Security, and Business Services processes; use operational data to map pain points and help identify priority transformation and technology opportunities.
• Support service redesign: Help develop future-state process designs that combine AI, automation, and data-driven workflow orchestration to deliver more proactive, efficient, and staff-centered services.
• Advance applied AI innovation: Research, analyze, and help prototype agentic AI use cases that streamline workflows, support staff decision-making, and strengthen institutional knowledge capture.
• Enable data-driven decisions: Work with data from WBG platforms — including SAP, ServiceNow, and corporate data lakes — to develop insights, performance measures, and analytical inputs for business cases and senior management discussions.
• Support stakeholder engagement: Participate in and help facilitate working sessions across GCS, CTR, Corporate Security, and ITSCX to ensure solutions are grounded in operational reality and positioned for adoption.
• Contribute to implementation planning: Assist in developing phased roadmaps, milestones, and success measures that move priority initiatives from concept toward scaled delivery.

Requirements

• A minimum of a Master’s degree in computer science, Information Technology, Business Administration, Engineering, Data Science, or a related field combining business and technology disciplines.
• 2-6 years of relevant experience in business process transformation, digital enablement, or operational change in complex, multi-stakeholder environments.
• Demonstrated knowledge of AI, automation, and agentic AI frameworks — evidenced by relevant certification, accreditation, or formal training in AI/ML, applied AI, prompt engineering, intelligent automation, or data science from a recognized institution or technology provider.
• Demonstrated ability to analyze and document end-to-end business processes using structured methods such as Lean, Design Thinking, Agile, or BPMN, translating findings into clear, actionable recommendations.
• Comfort working with data and technology systems to support analysis, track performance, and inform decisions; familiarity with enterprise tools such as SAP, ServiceNow, or business intelligence platforms is an advantage.
• Proven ability to work collaboratively across diverse, cross-functional teams and organizational boundaries; experience partnering with both business and technology stakeholders to deliver shared outcomes.
• Strong problem-solving skills; ability to structure ambiguous challenges and contribute to implementation plans, investment inputs, and outcome measures.
• Knowledge of SAFe (Scaled Agile Framework) or comparable enterprise agile methodology is preferred.
• Effective stakeholder engagement and communication skills; able to work across business and technology teams and present findings to senior audiences.
• Demonstrated interest in the WBG mission and the use of technology to strengthen institutional effectiveness.

Skills

• Business Process Transformation
• Digital Enablement
• Operational Change
• AI frameworks
• Automation
• Agentic AI Modeling
• AI/ML Integration
• Gen AI
• Prompt Engineering
• Intelligent automation
• Data Science
• Business Process Analysis
• Lean Methodologies
• Design Thinking
• Agile Methodologies
• BPMN
• Data Analysis
• SAP
• ServiceNow Experience
• Business Intelligence Systems
• Cross-Functional Collaboration
• Stakeholder Engagement
• Problem Solving
• SAFe
• Enterprise Agile Methodology

Languages

English