WBG Pioneer -Change Management and Institutional Engagement Intern

The WBG Pioneer Internship offers undergraduate and postgraduate students a high-impact learning experience at the World Bank Group. The intern will support change management, communications, institutional engagement, and organizational effectiveness initiatives within Corporate Real Estate to enable successful organizational change and workplace transformation.

Responsibilities

• Support stakeholder analysis, change impact assessments, and change readiness activities for workplace and organizational change initiatives.
• Assist in developing and maintaining change management plans, readiness trackers, engagement trackers, and project dashboards.
• Monitor change management activities, milestones, risks, dependencies, and deliverables.
• Support project teams in identifying stakeholder needs, adoption risks, recurring questions, and opportunities to improve implementation.
• Contribute to practical change management tools and templates that can be reused across workplace transformation initiatives.
• Draft and edit communications materials, including email messages, presentations, briefing notes, talking points, newsletter content, FAQs, and success stories.
• Support development of communication plans and stakeholder engagement strategies for workplace transformation and organizational change initiatives.
• Assist in creating messaging tailored to different stakeholder groups and audiences.
• Maintain communications calendars, outreach trackers, and inventories of communications products.
• Help ensure communications are clear, consistent, practical, and aligned with organizational objectives.
• Support analysis of institutional engagement surveys, pulse checks, stakeholder feedback, and other qualitative and quantitative inputs.
• Identify trends, themes, pain points, and opportunities for improvement.
• Assist in preparing summaries, dashboards, presentations, and action-tracking tools.
• Organize and maintain repositories of communications products, project materials, stakeholder engagement outputs, and lessons learned.
• Support management of SharePoint content and knowledge management resources.
• Document best practices, lessons learned, and recommended approaches for future initiatives.
• Assist in developing AI-enabled knowledge resources and productivity solutions where appropriate.
• Conduct research and benchmarking on change management, institutional engagement, workplace strategy, client experience, communications, organizational transformation, and emerging industry practices.
• Support process improvement, organizational effectiveness, and continuous improvement initiatives.
• Assist with special projects and other duties as assigned.

Requirements

• Candidates must be currently enrolled in, or in the final year of postgraduate (master’s/PhD) program.
• Candidates must have 0–6 years of relevant professional experience.
• Academic background must align with the requirements outlined in the job description.
• Demonstrated interest in development work and the World Bank Group’s mission.
• Strong analytical, research, and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to work effectively in diverse, team-based environments.
• Strong organizational skills and ability to manage multiple priorities within tight deadlines.
• Proficiency in English; additional languages may be required depending on the role.

Skills

• Change Management
• Institutional Engagement
• Organisational Effectiveness
• Workplace Transformation
• Analytical Skills
• Research Skills
• Problem Solving
• Written Communication
• Verbal Communication
• Organizational Skills
• Multi-tasking Skills
• Deadline Management
• Team Collaboration

Languages

English