Program Assistant

The Program Assistant provides a broad range of administrative and operational support to the Senior Manager and management team for Corporate Services within Global Corporate Solutions. The role involves managing complex calendars, handling sensitive correspondence, supporting travel logistics, and coordinating departmental meetings and events.

Responsibilities

• Provide high-quality administrative and logistical support to the management team for Corporate Services
• Discreetly handle sensitive and confidential correspondence and information; screen, track, prioritize, and appropriately channel inquiries and requests
• Manage and maintain complex calendars, including scheduling, prioritization, and resolution of conflicts and competing demands
• Assist in preparing briefing materials for missions and meetings, including compiling inputs, formatting documents, and coordinating clearances; support travel logistics such as flight and hotel arrangements, and manage post-trip administrative requirements including documentation, expense processing, and follow-ups
• Coordinate and support the planning and execution of departmental meetings, townhalls, and other events, including logistics such as room bookings, virtual connections, and catering
• Monitor, track, file, and archive correspondence and documents using Bank systems and shared platforms
• Ensure quality control of documents and materials, in line with Bank policies and guidelines
• Support administrative processes and transactions using relevant corporate systems (e.g., travel requests, purchasing, and other administrative platforms)
• Serve as a coordination point within the Front Office, working closely with the Senior Program Officer to support smooth day-to-day operations
• Perform other administrative and ad hoc duties as required

Requirements

• A high school diploma with 7 years of experience, or an equivalent combination of education and experience
• Strong administrative and organizational skills, with attention to detail and ability to manage multiple priorities
• Proven ability to manage complex calendars and coordinate across multiple stakeholders
• Demonstrated ability to handle sensitive information with discretion and professionalism
• Excellent written and verbal English communication skills, including drafting and editing correspondence and documents
• Advanced knowledge of standard software tools (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
• Strong time management and ability to work independently under pressure while coordinating with a broader team
• Ability to adapt to changing priorities and provide responsive support in a dynamic front office environment
• Strong interpersonal skills and ability to work effectively with diverse stakeholders
• Proactive, reliable, and resourceful, with a client-oriented mindset and strong work ethic

Skills

• Administrative Support
• Organizational Skills
• Calendar Management
• Stakeholder Coordination
• Confidential Information Handling
• Document Drafting
• Content Editing
• English Communication Skills
• Word
• Excel
• Power Point
• Outlook
• Teams
• SharePoint Development
• Time Management
• Independent Work
• Travel Logistics Coordination
• Meeting Coordination
• Event Coordination

Languages

English