ITSFD - Program Management & Operations Intern

The World Bank Group's ITSFD Front Office offers an internship providing hands-on experience supporting a technology organization managing a complex portfolio of products, vendors, and strategic initiatives. The intern will gain exposure to business operations, project and portfolio management, communications, organizational effectiveness, process improvement, and executive support within a global institution.

Responsibilities

• Support program management and operational activities across the ITSFD portfolio.
• Assist with maintaining organizational trackers, dashboards, reports, and knowledge repositories.
• Support preparation of presentations, briefing materials, status reports, and executive communications.
• Assist with planning and coordination of unit-wide meetings, town halls, onboarding sessions, and special events.
• Track action items, decisions, and follow-up activities arising from governance and leadership meetings.
• Draft and edit internal communications, announcements, newsletters, onboarding materials, and knowledge management content.
• Support and streamline business processes and identify opportunities to improve efficiency.
• Support special projects related to workforce planning, organizational effectiveness, employee engagement, and operational excellence.

Requirements

• Candidates must be currently enrolled in, or in the final year of postgraduate (master's/PhD) program in Business Administration, Public Policy, Public Administration, International Relations, Economics, Communications, Information Systems, Project Management, Data Analytics, or a related field.
• Demonstrated interest in organizational management, business operations, project management, technology, or international development.
• Strong analytical, research, and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word, and Teams.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Ability to work independently while collaborating effectively with diverse teams.
• Demonstrated attention to detail and commitment to high-quality work.
• Experience with SharePoint, Power BI, data visualization, communications, or project coordination is desirable but not required.

Skills

• Project Management
• Business Operations
• Data Analytics
• Research
• Problem Solving
• Written Communication
• Verbal Communication
• MS Excel
• MS PowerPoint
• MS Word
• MS Teams
• Organizational Skills
• SharePoint Development
• Power BI
• Data Visualization
• Project Coordination
• Process Improvement
• Executive Support

Languages

English