Associate Senior IT Program Officer

The Associate Senior IT Program Officer is responsible for enhancing organizational effectiveness by overseeing seamless coordination across ITSOE, supporting leadership decision-making, and ensuring clarity, consistency, and timely execution of priorities. This role serves as a subject matter expert in IT Leadership Advisory and Strategy, acting as an action orchestrator, information source, clearance provider, and referral point to maintain alignment and streamline communications across the organization.

Responsibilities

• Represent the organization in tactical meetings, governance forums, distribution lists, and other communication channels, coordinating inputs and follow-up actions with managers, the IT Value Management team, the Leadership Advisor, product managers, and relevant IT stakeholders.
• Act as a trusted partner and resource to managers and staff, offering sound advice, practical guidance, and empathetic support while exercising discretion, listening actively, and helping stakeholders navigate organizational, operational, and people-related matters.
• Lead capacity planning and resource allocation across technology programs, products, and operational priorities, balancing skills, availability, location, funding, and delivery needs.
• Maintain resource forecasts, utilization data, staffing scenarios, and skills inventories to identify capacity constraints, critical skill gaps, succession risks, and opportunities to optimize the workforce mix.
• Partner with leaders, program and product teams, and enabling functions to resolve resource conflicts, prioritize demand, and staff key initiatives for successful delivery.
• Coordinate end-to-end staffing activities, including workforce requests, position planning, vacancy tracking, recruitment schedules, onboarding, extensions, rotations, and transitions across staff, consultants, contractors, and vendors.
• Partner with management, human resources, procurement, financial management, and hiring panels to prepare role requirements, maintain staffing documentation, monitor approvals, and address risks or delays.
• Produce reliable staffing dashboards and decision materials covering headcount, employment type, location, skills coverage, vacancies, recruitment status, and projected workforce needs.
• Oversee administrative, program, project, and vendor budgets; maintain forecasts and commitments; monitor burn rates, variances, accruals, and funding utilization; and recommend timely corrective action.
• Coordinate annual and periodic budget planning, allocation, reallocation, financial reporting, and scenario analysis to align resources with strategic priorities and delivery commitments.
• Support financial controls and quality assurance by validating transactions, resolving invoice and commitment issues, documenting assumptions, and maintaining auditable records in accordance with organizational policies.
• Lead the ITSOE Lean Agile Center of Excellence (LACE), establishing its direction, operating model, governance, priorities, and services to advance Lean-Agile adoption, strengthen SAFe practices, and drive continuous improvement across the organization.
• Coordinate SAFe-aligned planning and execution across Agile Release Trains, product teams, shared services, and governance bodies, including Program Increment planning, readiness activities, dependency management, and follow-through on objectives.
• Maintain integrated planning artifacts, risks, issues, dependencies, milestones, capacity assumptions, and delivery metrics to promote transparency and alignment across portfolios, value streams, and teams.
• Facilitate cross-team forums, synchronize priorities and release commitments, surface impediments and resource bottlenecks, and support retrospectives and continuous improvement while reinforcing appropriate governance and accountability.
• Direct and continuously improve administrative and operational processes supporting a complex, globally distributed technology organization, including planning calendars, governance routines, records, access, logistics, procurement coordination, and service requests.
• Establish standard procedures, controls, service levels, and escalation paths; monitor operational performance and compliance; and resolve cross-functional issues affecting delivery continuity or organizational effectiveness.
• Prepare executive-ready dashboards, briefings, decision notes, and operational reports that integrate workforce, budget, delivery, risk, and administrative information for timely leadership action.

Requirements

• Typically requires a Master’s degree with 8 years of experience or a Bachelors degree with a minimum of 10 years of relevant experience, or equivalent combination of education and experience.
• Expertise in strategic and operational leadership including business acumen, program management, operational excellence, strategic and tactical planning, and administrative and operational management.
• Expertise in stakeholder leadership and communication including stakeholder engagement, relationship building, advising, influencing, and effective communication.
• Expertise in resource and financial management including resource management and capacity planning, staffing and workforce coordination, and budget oversight and financial management.
• Advanced skills in digital, agile, and change capabilities including digital literacy, design thinking, change management, and Scaled Agile Framework (SAFe) coordination.
• Advanced leadership and innovation skills including leading others and thought leadership.
• Recommended certification: SAFe Agilist (SA).

Skills

• Programme Management
• Strategic Planning
• Operational Management
• Business Acumen
• Stakeholder Engagement
• Relationship Building
• Advising and Influencing
• Effective Communication
• Resource Management
• Capacity Planning
• Staffing Coordination
• Workforce Coordination
• Budget Oversight
• Finance Management
• Digital Literacy
• Design Thinking
• Change Management
• Scaled Agile Framework
• SAFe Coordination
• Leadership
• Thought Leadership

Languages

English