Associate IT Program Officer

The Associate IT Program Officer supports ITSOE’s strategic program management by coordinating priorities, products, initiatives, and services across the department. The role involves planning, orchestrating, delivering, and maintaining an integrated program portfolio to enhance efficiency and innovation in ITSOE's operations.

Responsibilities

• Serve as a point person between the ITSOE front office and management, product teams, and other stakeholders.
• Manage the flow of work and maintain consolidated oversight of activities, milestones, dependencies, decisions, and deliverables through structured tracking and reporting.
• Monitor progress against agreed plans, deadlines, quality standards, and expected deliverables; validate status updates, identify slippage or gaps, escalate exceptions, and ensure follow-through on actions, decisions, and commitments.
• Organize ITSOE resources, guidelines, standards across multiple tracks with subject matter experts.
• Identify, pilot and support the implementation of AI-powered workflows, automation, and other digital tools to streamline coordination, improve analysis, reporting, and accelerate high-quality delivery efficiency.
• Monitor emerging technologies, industry trends, and delivery practices; assess their relevance to ITSOE and recommend scalable opportunities that strengthen delivery and innovation.

Requirements

• Typically requires a Master's degree with 5 years of experience or a Bachelor's degree with a minimum of 7 years of relevant experience, or an equivalent combination of education and experience.
• Relevant experience should include leading and orchestrating complex technology projects across multidisciplinary teams.
• Experience managing delivery through predictive, agile, or hybrid approaches.
• Experience working with senior stakeholders, vendors, and technical partners.
• Advanced business capabilities including Business Acumen, Digital Literacy, Operational Excellence, Stakeholder Engagement, Building Relationships, Advising, Influencing Skills, Communicating Effectively, Strategic and Tactical Planning, and Strategic Thinking.
• Advanced technical capabilities including Program Management, Technology Project Delivery, Risk, Dependency and Issue Management, Agile, Hybrid and Predictive Delivery Methods, and Activity, Deliverable Monitoring and Reporting.
• Skilled business capabilities including Change Management and Leading Others.
• Skilled technical capabilities including Design Thinking and Technology Governance and Vendor Management.
• Project Management Professional (PMP) certification from PMI, or an equivalent recognized project/program management certification, is a plus.
• SAFe Agilist (SA) certification is a plus.

Skills

• Technology Project Delivery
• Programme Management
• Risk Management
• Dependency Management
• Issue Management
• Agile Development
• Hybrid Delivery Approaches
• Predictive Delivery
• Activity Monitoring Systems
• Deliverable Monitoring
• Reporting
• Stakeholder Engagement
• Vendor Management
• Change Management
• Design Thinking
• Technology Governance
• Business Acumen
• Digital Literacy
• Operational Excellence
• Strategic Planning
• Tactical Planning

Languages

English