IT Operations Officer SC-9

The IT Operations Officer supports the delivery of efficient and effective IT services in WFP Ukraine, contributing to innovative solutions that enable staff to deliver assistance to beneficiaries. The role involves analyzing IT data, resolving network issues, and supporting the design, development, and usage of IT systems.

Responsibilities

• Engage with business units, users, and stakeholders to understand operational processes, challenges, priorities, and opportunities for digital transformation, while providing guidance on the effective use of digital solutions and services.
• Promote innovation, continuous improvement, and the responsible use of digital technologies while ensuring compliance with IT policies, information management standards, data protection, and security requirements.
• Capture, analyze, and document business requirements through process maps, user stories, functional specifications, workflows, data models, and user experience designs.
• Translate business requirements into practical digital solutions, ensuring traceability from requirements through design, implementation, testing, deployment, and ongoing support.
• Design, configure, implement, and continuously improve low-code/no-code solutions, workflow automations, dashboards, collaboration tools, and business applications in line with organizational standards.
• Manage digital transformation projects and initiatives, including planning, resource coordination, risk management, stakeholder engagement, change control, and benefits realization.
• Coordinate with technical teams responsible for solution delivery, issue resolution, service management, business continuity, and compliance with organizational standards.
• Conduct solution testing, user acceptance testing, post-implementation reviews, and performance monitoring to ensure solutions meet business requirements, deliver value, and support continuous improvement.
• Lead change management, communication, training, and user adoption activities to ensure successful implementation and sustained use of digital solutions.
• Manage and maintain the portfolio of digital solutions, including current, retired, and planned initiatives, to support prioritization, governance, visibility, and strategic decision-making.
• Contribute to technical specifications, evaluation processes, procurement activities, business continuity planning, and emergency preparedness initiatives to ensure the availability and sustainability of critical digital services.
• Foster collaboration with UN agencies, partners, and external stakeholders.
• Provide guidance, support, knowledge sharing, and capacity-building to ensure continuous development and promote high performance.

Requirements

• Advanced university degree in Computer Science, Information Systems, Telecommunication, Networking or a related field. Alternatively, a first-level university degree in the same disciplines, combined with additional years of relevant work experience.
• At least three (3) years of postgraduate professional experience in Computer Science, Information Systems, Telecommunication, Networking or other relevant field.
• Experience in analysis, improvement, and digital transformation of business processes, translating business requirements into practical technical solutions.
• Experience delivering digital solutions, including low-code/no-code applications, workflow automations, dashboards, and business systems, from design through implementation and user adoption.
• Experience coordinating with business stakeholders, technical teams, and external partners to deliver digital initiatives, support continuous improvement, and strengthen organizational capabilities through knowledge sharing and training.
• Fluency (level C) in both English and Ukrainian languages.

Skills

• Computer Science
• Computer Information Systems
• Telecommunications
• Networking
• Business Process Analysis
• Digital Transformation
• Low-code Application Development
• No-code Development
• Workflow Automation
• Dashboard Development
• Business Systems Implementation
• Technical Solutions Design
• User Adoption Support
• Stakeholder Coordination
• Knowledge Sharing
• Training Delivery
• IT Services Delivery
• Network Issue Resolution
• IM Systems Development

Languages

English, Ukrainian