IT Operations Officer, NOA, Cox's Bazar

The IT Operations Officer supports the delivery of efficient and effective IT and Telecommunications services to enable staff to deliver food assistance. The role involves budgeting, planning, maintaining IT systems, supporting users, and coordinating with other UN agencies in Cox's Bazar, Bangladesh.

Responsibilities

• Support the budgeting, planning and deployment of IT and Telecommunications systems that are aligned with business needs, in accordance with WFP corporate standards.
• Provide support to maintain IT and Telecommunications systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.
• Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required.
• Provide data and documentation to support the procurement of TC/IT equipment and services at and in line with WFP rules and regulations.
• Compile data and help prepare accurate reports on IT/TC investments and costs to inform stakeholder decision-making.
• Build technical skills and knowledge, and build awareness of industry developments.
• Respond to queries from users, understanding and resolving issues, providing advice and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
• Guide junior staff, acting as a point of referral and supporting them with analysis and queries.
• Support the capability building of staff through the organisation and/or review of training programs aimed at developing skills/knowledge in IT and TC.
• Coordinate with other UN agencies to network, align activities and support possibilities of inter-agency collaboration in the field of IT and Telecommunications.
• Interact effectively with colleagues and user groups to understand their needs and provide appropriate technical support.
• Follow standard emergency preparedness and contingency planning practices to ensure WFP can maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
• Follow operational plans and deliver resource requirements at the onset of an emergency.
• Other as required.

Requirements

• Completion of Advanced University Degree (Master’s or equivalent) is required.
• Education in Computer Science or in other relevant field.
• At least 5 years of overall experience, including 3 years of Professional Experience (managerial or supervisory) in areas related to Telecommunications, Information Technology or any other related field.
• Within these 3 years of professional experience, a minimum of 1 year of experience must be after postgraduation.
• Fluency in spoken and written both in English and Bangla language.

Skills

• IT Operations
• Telecommunications
• Information Technology
• Information Systems Maintenance
• User Support Management
• Budget Management
• ICT Planning
• IT Services Delivery
• Stakeholder Coordination
• Project Management

Languages

English, Bangla