IT Operations Assistant

Provide technical support for ICT operations, infrastructure, telecommunications, cybersecurity, identity management, and digital solutions to ensure reliable and secure technology services for WFP's humanitarian operations in Afghanistan.

Responsibilities

• Provide first- and second-line IT support to WFP users and ensure timely resolution of incidents and service requests.
• Install, configure, maintain, and troubleshoot computers, mobile devices, peripherals, and standard software.
• Support network infrastructure, Wi-Fi, connectivity, telecommunications services, and routine preventive maintenance.
• Assist with identity and access management, including user account administration and access reviews.
• Provide technical support for SCOPE and other beneficiary management solutions.
• Maintain accurate ICT asset inventory and lifecycle records, including deployment, transfer, verification, and disposal.
• Support cybersecurity compliance, endpoint remediation, incident reporting, and user awareness activities.
• Deliver user training, maintain technical documentation, and coordinate with vendors and technical teams as required.

Requirements

• Completion of secondary education. Post-secondary studies in Information Technology, Computer Science, Telecommunications, or a related field are desirable.
• At least five years of relevant experience in ICT operations, service desk support, telecommunications, network administration, or a related field.
• Experience with Microsoft Windows, Microsoft 365, and enterprise ICT environments is desirable.
• IT service desk and customer support; ICT infrastructure and network support.
• Telecommunications operations, identity and access management, ICT asset management, and cybersecurity awareness.
• Strong analytical, communication, teamwork, and problem-solving skills in a multicultural operational environment.

Skills

• IT Operations
• Help Desk Support
• Telecommunications Operations
• Network Administration
• Microsoft Windows
• MS Office 365
• Enterprise ICT Environments
• ICT Service Desk Management
• Client Support
• IT Infrastructure Support
• Identity and Access Management
• ICT asset management
• Cybersecurity Awareness

Languages

English, Pashto, Dari