IT Emergency Coordinator

The IT Emergency Coordinator supports a coordinated IT response to crises by collaborating with stakeholders and cluster members to meet urgent communication needs of humanitarian responders. The role involves managing emergency technology projects, leading coordination efforts, and supporting humanitarian funding proposals and digital assistance activities.

Responsibilities

• Support the Senior IT Emergency Coordinator ensuring an efficient and effective management of the scale up response.
• Lead Emergency Response Technology Projects in field operations, in support of the full humanitarian community and in collaboration with humanitarian partners.
• Manage field projects, with a specific focus on Emergency Telecommunications Cluster (ETC), Security Telecommunication Services (TESS) and Service Agreements on behalf of FITTEST and the Technology Division.
• Represent the Technology Division towards Country Management in the operation. Escalate issues when required.
• Lead the identification/assessment and prioritization of key Technology needs required to deliver assistance to the Affected Communities.
• Write Concept of Operations (CONOPS), full staffing plans and budgets, draw up implementation plans, adjust it as per needs and closure reports.
• Negotiates budgets with emergency operations management.
• Provide leadership to IT EPR, including ETC, by organizing and chairing IT and ETC meetings to coordinate the identification of communication needs and solutions.
• Represent WFP and ETC at all relevant events (e.g. Inter-Cluster and other related coordination meetings) and advocate for funding with donors in the operation, if required.
• Ensure adequate emergency technology preparedness, through WFP and the Inter-Agency contingency planning process.
• Coordinate preparation, ensure proper dissemination of information and full participation of cluster participants to Flash Appeals, SRPs and other funding proposals for common funds and donor funding mechanisms.
• Identify and mobilize resources (human, financial and assets) for services to be provided.
• Lead or support the creation of local capacity to ensure operational sustainability.
• Liaise and coordinate with governments in any telecommunication related issues on behalf of humanitarian community.
• Support Digital Assistance interventions.
• Supervise national personnel, TDY, Stand-by Partners, FITTEST and Partners as required.
• Perform any other related duty as required.

Requirements

• University degree in Technology, Business Management in relevant field and minimum 8 years of experience in relevant field or relevant post-secondary education with extensive relevant practical field work experience.
• Ability to design, plan and execute projects in the field, and specifically in emergency situations.
• Ability and willingness to operate in hard, at times extreme, living conditions, to respond and travel to emergencies within 24 hours, to operate in distributed / decentralized teams and to engage with and support partners.
• Ability to work independently through appropriate personal initiative and regular follow-ups.
• Highly developed written and oral communication skills with the ability to influence and adapt communication styles to different situations and individuals.
• Collaborative hands-on team member and relationship-builder with a facilitative nature and strong business partnering skills towards colleagues and stakeholders.
• Highly developed Cognitive Capacity.
• Behavioral Flexibility.
• Fluency (level C) in English language.
• Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese is desirable.

Skills

• Project Design
• Emergency Response Coordination
• Field Operations Support
• Distributed Team Collaboration
• Stakeholder Engagement
• Humanitarian Technology Support
• Communication Adaptation
• Business Partnering
• Written Communication
• Oral Communication
• Independent Work Initiative
• Emergency Technology Project Management
• Humanitarian Funding Proposal Support
• Digital Assistance Implementation

Languages

English, Arabic, Chinese, French, Russian, Spanish, Portuguese