Human Resources Associate

The Human Resources Associate delivers specialised HR operational support to the Zimbabwe Country Office, providing accurate, timely and client-focused HR services including payroll administration, HR systems, workforce data quality, position management, dashboards, reporting and people analytics to support compliance and operational continuity.

Responsibilities

• Provide high-quality support on complex HR queries and follow-up actions, escalating matters requiring policy interpretation or delegated authority.
• Coordinate local payroll inputs and validate payroll-impacting personnel actions, including appointments, contract changes, salary and entitlement adjustments, leave and separations.
• Review payroll outputs and exceptions; investigate discrepancies, coordinate corrective action and maintain complete, audit-ready supporting records.
• Process, review and validate employee, position and organisational transactions in WFP HR systems, ensuring timely completion and data integrity.
• Monitor system workflows, pending actions and deadlines; provide first-line guidance and support data validation, testing and implementation of system enhancements.
• Maintain accurate position and staffing establishment records and reconcile approved structures with HR, payroll, budget and finance information.
• Compile and analyse workforce data, including staffing, contract modalities, vacancies, recruitment, turnover, diversity and workforce movements.
• Develop and maintain HR dashboards, staffing statistics, organisational charts and management reports using approved reporting tools.
• Prepare periodic and ad hoc HR reports, validate content against source systems and maintain an organised repository of reports and source evidence.
• Maintain confidential employee, payroll and HR records in accordance with WFP standards, data-protection requirements and access controls.
• Identify process or control gaps and develop practical SOPs, templates, checklists and guidance to improve consistency, efficiency and business continuity.
• Support audits, compliance reviews and corrective-action tracking, and perform other related duties consistent with the role and grade.

Requirements

• Completion of secondary school education.
• A post-secondary certificate in Human Resources, Business Administration, Finance, Information Systems, Data Analytics, Statistics or a related field is desirable.
• Six years or more of progressively responsible support experience in human resources, payroll, HR information systems, workforce data management, reporting, analytics or a related field.
• Experience in payroll validation, reconciliation and employee data administration; strong attention to detail and confidentiality.
• Experience with HR information systems, position management, workforce reporting, dashboards and organisational charts.
• Advanced working knowledge of Microsoft Excel or comparable tools; ability to translate data into clear management information.
• Ability to manage recurring deadlines, resolve anomalies, communicate technical information clearly and recommend practical improvements.
• Experience preparing SOPs, supporting audits and providing guidance or training to colleagues is desirable.
• Fluency in oral and written English and, where applicable, the language used at the duty station.

Skills

• Payroll Validation
• Payroll Control Account Reconciliation
• Employee Data Administration
• HR Information Management Systems
• Position Management
• Workforce Reporting
• Dashboard Development
• Organisational Chart Management
• MS Excel
• Data Translation
• Workforce Data Management
• SOP Development
• Audit Support
• Training Delivery
• Data Analytics
• Reporting
• Confidentiality Management

Languages

English