Business Support Assistant (HR)

The Business Support Assistant (HR) supports the HR office by responding to HR queries, compiling HR data, providing administrative support in HR activities, maintaining personnel records, using HR management systems, supporting staff deployment, and contributing to business process improvements.

Responsibilities

• Respond to HR standard queries and provide timely and accurate guidance.
• Extract and compile HR data on staff recruitment and selection, contractual conditions, entitlements, performance and training requirements, to support analysis and reporting needs.
• Provide administrative support in various HR activities in the areas of work allocated by the professional officer including on boarding of new staff members in compliance with relevant processes and procedures.
• Maintain confidential personnel records, HR databases and archives, to ensure data and files are accurately stored and updated in compliance with the established standards.
• Use HR management systems for entering and updating a variety of HR data including assistance in monitoring various deadlines (e.g. contract expiration, PACE, etc.), ensuring compliance with the established deadlines and accuracy of HR data.
• Support staff deployment and related administrative actions including preparation of basic reports, to facilitate efficient HR service enabling WFP to respond quickly to a crisis.
• Contribute to improvement of business procedures and processes.
• Take responsibility for data integrity to facilitate availability of accurate information in corporate systems.
• Support the Head of HR and HR office with any other activities as required.

Requirements

• Completion of secondary school education. A post-secondary certificate in related functional area is desirable.
• Four or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.
• Proficient in the use of office equipment and computer software packages, such as Microsoft Word.
• Knowledge of work routines and methods in order to complete processes under minimal supervision.
• Uses tact and courtesy to give and receive information to a wide range of individuals.
• Ability to identify data discrepancies and rectify problems requiring attention.
• Ability to offer guidance or basic on-the-job training to more junior staff.
• Fluency in both oral and written English.

Skills

• General Administrative Work
• MS Word
• Office Equipment Operation
• Data discrepancy identification
• Personnel Records Maintenance
• HR Data Management
• Human Resources Systems
• Staff Deployment Support
• Business Process Improvement
• On-the-Job Training

Languages

English