Business Support Assistant - Communications SC4

The Business Support Assistant - Communications SC4 supports the development, preparation and execution of communications campaigns and activities. The role involves coordination, administrative support, media monitoring, content preparation, and multimedia production to enhance WFP's communications and visibility efforts in Sri Lanka.

Responsibilities

• Provide coordination, administrative and specialised services, to support staff in the development, preparation and execution of communications campaigns for target audiences.
• Monitor and coordinate materials, schedules, facilities and clearances, and provide support for special events, and video/film, photographic and radio projects.
• Conduct clearly defined research and prepare reports and provide data that enables informed decision-making.
• Monitor traditional and social media and report relevant information to senior staff to inform the development and/or evaluation of communications activities and strategies.
• Under clear guidance, prepare content for traditional and social media platforms and networks, and printed materials, to enhance coverage and support of WFP’s activities, ensuring consistency with corporate messages and standards.
• Distribute communications guidelines for WFP staff to refer to when creating content.
• Manage and maintain records and databases, such as journalist and media outlet contact lists, to ensure the information is accurate, organised and readily available for others to access.
• Respond to a variety of queries and requests for support, following standard processes, and obtaining guidance as required, to ensure timely and accurate resolution of all enquiries.
• Liaise with WFP staff and the media in a timely manner, to support aligned activities and an effective approach to communications within WFP.
• Multimedia production, uploading to WFP internal repositories and updating donor visibility records as a knowledge management focal point for Communication Support

Requirements

• Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.
• Has four (4) years of related work experience.
• Has demonstrated an ability to perform routine communication techniques and activities in line with WFPs operating standards through day to day work.
• Has experience in media and producing written and creative communications materials.
• Has supported in providing ad-hoc guidance to new staff members.
• Fluency in oral and written English is required.
• Working knowledge of Sinhala or Tamil is desirable.

Skills

• Communication Techniques
• Media Monitoring
• Content Preparation
• Multimedia Production
• Written Communication
• Creative Communication
• Communication Campaigns
• Administrative Support
• Staff Guidance
• English Language

Languages

English, Sinhala, Tamil