Account Manager, Communications and Technology

The Account Manager will manage a portfolio of Partner accounts within the Communications and Technology industries, engaging senior executives and developing tailored engagement strategies to strengthen relationships and maximize partnership value. The role involves cross-functional collaboration and strategic account management to support the Forum's global business engagement.

Responsibilities

• Build and maintain trusted relationships with senior Partner representatives; lead regular engagement with Partners to understand their strategic priorities; collaborate with relevant internal stakeholders to deliver a seamless Partner experience.
• Engage partners in relevant industry work.
• Monitor Partner engagement, business developments and overall account health to identify opportunities for partnership growth and expansion; proactively identify partnership risks and develop retention strategies in collaboration with the Head of Industry to maximize long-term Partner value.
• Develop tailored engagement plans strategies for Partners; shape executive agendas identify relevant opportunities for executive participation, speaking roles and leadership interactions and ensure effective follow-up to maximize engagement outcomes.
• Work closely with Industry, Regional, Centre, Event, Finance and Partner Development teams to coordinate Partner activities; provide strategic guidance to Account Associates on operational delivery and ensure high-quality execution across the Partner lifecycle.

Requirements

• Bachelor’s degree (or equivalent) in Business, Economics, Management or another relevant field.
• 4+ years of full-time experience in a business development or relationship management role in a fast-changing professional environment.
• Working knowledge and experience of sales cycle management, account management, market research is a must.
• Knowledge and understanding of the business and political landscape of Communications and Technology companies.
• Ability to build and maintain positive relationship with partners that enable the Forum to drive new business opportunities.
• Excellent organizational, project and time management skills, a strong work ethic, and high attention to detail.
• Excellent verbal communication skills, including the ability to communicate with and manage expectations of senior stakeholders.
• Agile team player who enjoys working in a highly collaborative, culturally diverse, fast-paced, and rapidly evolving environment.
• Deep passion for the future of the business in the emerging world, the role it plays within the global context, and its potential impact on society and the individual.
• Responsible, independent, and self-driven with a learning mindset and a positive attitude.
• Proficient in working with MS Office and Salesforce, experience with other CRM tools a plus.
• Proficiency in working with AI solutions – knowledge of Chat GPT and Slack a plus.

Skills

• Business Development
• Relationship Management
• Sales Cycle Management
• Account Management
• Market Research
• Communications Industry Knowledge
• Technology Industry Knowledge
• Partner Relationship Building
• Project Management
• Time Management
• Verbal Communication
• High Level Stakeholder Management
• Cross-Functional Collaboration
• Strategic Account Management
• Microsoft Office Suite
• Salesforce
• CRM Tools
• AI Solutions
• ChatGPT)
• Slack

Languages

English