Account Analyst, Latin America

The Account Analyst supports Account Managers across the Latin America portfolio by providing operational, administrative and partner support to ensure efficient engagement and a high-quality partner experience. The role also supports coordination and effective operation of the Latin America portfolio including community activities, internal processes, research and records management.

Responsibilities

• Provide scaled support to Account Managers in managing their partner portfolios including onboarding, meeting preparation, logistics and digital tool introduction.
• Track event registrations, support speaking processes, agenda building and collate bilateral meeting shortlists for senior Forum leaders.
• Coordinate and support activities of Communications & Technology and Media, Entertainment and Sport Industry Communities including workshops and other Forum events.
• Maintain accurate account data for the portfolio and industry communities in Forum systems and databases, liaising with Business Services to address Salesforce issues.
• Respond to requests timely, provide administrative support, identify opportunities to streamline team processes and contribute to effective use of digital tools.

Requirements

• Bachelor's degree or equivalent in Business, Economics, Management or another relevant field.
• 1+ years of full-time experience in business development, relationship management, strategy coordination, project management or process improvement role in a fast-changing professional environment.
• Working knowledge of sales cycle management, account management and market research is preferred.
• Understanding of business and the external environment, with the ability to research company news, strategic priorities and industry developments.
• Ability to build and maintain positive relationships with Partners (accounts), senior executives and their staff, communicate confidently and manage expectations effectively.
• Excellent organizational, project and time management skills, a strong work ethic and high attention to detail, with the ability to manage multiple tasks and assignments simultaneously.
• Agile team player who enjoys working in a highly collaborative, culturally diverse, demanding and rapidly evolving environment.
• Responsible, independent and self-driven, with a learning mindset, positive attitude and the ability to identify opportunities for continuous improvement.
• Proficiency in Microsoft Office applications, including Word, PowerPoint and Excel, and Salesforce.
• Proficiency in working with AI solutions is expected, including knowledge of ChatGPT (or similar platforms) and Slack.

Skills

• Business Development
• Relationship Management
• Strategy Coordination
• Project Management
• Process Improvement
• Sales Cycle Management
• Account Management
• Market Research
• Business Environment Analysis
• Partner Relationship Building
• Executive Communications
• Expectation Management
• Organizational Skills
• Time Management
• MS Word
• MS PowerPoint
• MS Excel
• Salesforce
• AI Solutions Proficiency
• ChatGPT)
• Slack

Languages

English