Registration Assistant

The Registration Assistant supports the registration process for Palestine refugees by verifying documentation, responding to queries, maintaining registration records, and assisting in database management to ensure accurate and up-to-date registration information in accordance with UNRWA policies.

Responsibilities

• Receives, checks and verifies the authenticity of relevant documentation of registration applications presented by registered persons to ensure accuracy of documents before further processing
• Responds to queries raised by registered persons to issues pertaining to UNRWA’s registration in coordination with Area Registration Officer (ARO)
• Reviews and approves registration applications pertaining to registration of new born babies and deletion of deceased persons from registration records
• Initiates all registration applications concerning registered persons such as births, deaths, transfers, and splitting to ensure a relevant and up-to-date registration system
• Scans the required documents submitted by registered persons to make sure all necessary documents are in the system
• Assists Field Eligibility and Registration Officer (FERO) and/or ARO in maintaining a computerized registration (database) by entering, amending and retrieving information to ensure effective registration processes and functions
• Prints and distributes the new registration cards to registered persons/families and collects the old ones (if instructed)
• Maintains index cards sorted for timely access and retrieval
• Acts for ARO during his/her absence
• Performs other duties as may be assigned by the supervisor

Requirements

• Post-secondary diploma in Business and office practice from an accredited educational institution or other related discipline
• At least three years of progressively responsible and relevant working related experience is required
• Knowledge and ability to operate basic computer software & office equipment used by the Agency
• Knowledge of the refugee community and Agency Relief and Social Services activities is desirable
• English language proficiency at UN Level II in reading, writing, listening, and speaking
• Arabic language proficiency at UN Level I in reading, writing, listening, and speaking

Skills

• Business and Office Practice
• Document Verification and Processing
• Registration process support
• Database Management
• Office Equipment Operation
• Basic computer software
• Record Maintenance
• Refugee community knowledge
• Relief and social services knowledge

Languages

English, Arabic