Human Resources Officer (Services)

The Human Resources Officer (Services) manages HR services and activities for the assigned portfolio, supervises staff, oversees appointment records, leave, allowances, retirements, and separations, and ensures compliance with Agency policies. The role includes managing Group Medical Insurance operations, approving HR transactions, preparing HR reports, and providing relief support to other HR Officers.

Responsibilities

• Manages the services and activities for the assigned portfolio, provides supervision, coaching, guidance and technical training to the staff assigned and allocates work as appropriate
• Supervises the various functions for the assigned portfolio including appointment records of new staff, temporary assistants, casual laborers, Limited Duration Contracts and Individual Service Providers (ISPs), all types of leaves, dependency and other allowances, staff retirements and separations, ensuring compliance with Agency’s rules, regulations, policies and directives
• Oversees operations of the Group Medical Insurance (GMI), as applicable
• Checks and signs, as authorized, Personnel Action Forms, other forms, documents and correspondence related to entitlements and/or movements and records; reviews and approves transactions on the Human Resources Management (HRM) system related to entitlements and/or movements and records including payroll elements separation benefits, provident fund and GMI as applicable
• Manages the preparation of statistical and other HR reports related to the functions for the assigned portfolio
• Relieves the other HR Officer in the Human Resources Services Division, as applicable, during his/her absence
• Performs other duties as may be assigned by the supervisor

Requirements

• A university degree from an accredited educational institution in human resource management, business, or public administration or a related discipline
• Five years of relevant experience in human resource management in an international, governmental or commercial organization, is required
• Three years of experience at a supervisory level is desirable
• Excellent knowledge of the MS Office applications, Internet and office technology equipment is required
• Candidates must reside in West Bank or Jerusalem and be within commuting distance of the duty station with authorization to work in the duty station at the time of application
• Preference will be given to registered Palestine refugees and candidates of the underrepresented gender to assist the Agency to meet its commitment to gender parity
• UNRWA strongly encourages applications from qualified candidates with disabilities
• Applicants must provide complete and accurate information pertaining to their personal profile and qualifications
• Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application
• Applicants must confirm if they live/reside in West Bank or Jerusalem and if they have West Bank or Jerusalem ID, mentioning its number as it is desirable

Skills

• Human Resources Management
• Supervision Experience
• Microsoft Office Suite
• Internet Technology
• Office technology equipment
• HR Staff Services
• Appointment Records Management
• Leave Management
• Allowances Management
• Retirement Processing
• Separation Management
• Policy Compliance
• Group Medical Insurance Operations
• HR Transaction Approval
• HR Reporting

Languages

English, Arabic