ICT Senior Associate

The ICT Senior Associate supports the UN Secretariat Cloud environment (Unite Cloud) and global identity infrastructure by providing technical implementation, operational support, and innovation assistance. The role involves supporting public cloud services, identity and access management solutions, automation, and emerging technologies to ensure reliable service delivery and security compliance.

Responsibilities

• Support the implementation, operation, and maintenance of public cloud services supporting the UN Secretariat Cloud environment (Unite Cloud).
• Coordinate the onboarding of UN entities and workloads to Unite Cloud, including account and subscription setup, network connectivity, and governance configuration.
• Monitor the performance, availability, and capacity of cloud services to ensure consistent and reliable service delivery.
• Assist in applying security baselines, policies, and compliance controls across cloud environments, and contribute to remediation of vulnerabilities and audit findings.
• Support cost management activities, including usage tracking, tagging standards, and reporting.
• Liaise with stakeholders to clarify technical requirements and support the selection of appropriate cloud services.
• Contribute to technical documentation, standard operating procedures (SOPs), and architecture records in accordance with Service Management processes.
• Support the design, implementation, and maintenance of on-premises and cloud identity platforms in a hybrid environment.
• Contribute to the design of additions, adjustments, and improvements to identity solution components, and maintain technical documentation about the systems.
• Monitor identity solutions to ensure consistent and reliable performance of Identity and Access Management (IAM) system functionality.
• Support identity lifecycle processes, including provisioning, authentication, authorization, and federation with UN entities and applications.
• Assist in implementing and maintaining access controls, such as conditional access, multi-factor authentication, privileged access, and role-based delegation models.
• Contribute in integrating enterprise applications and cloud services with the global identity infrastructure.
• Develop and maintain scripts, infrastructure as code, and automation workflows to support deployment, configuration, and management of cloud and identity services.
• Support prototyping and pilot initiatives aimed at improving service resilience, security, and operational efficiency.
• Develop and maintain monitoring, reporting, and dashboarding tools to provide visibility on service health, usage, and compliance.
• Prepare user documentation and contribute to knowledge-sharing materials, technical training, and awareness sessions.
• Monitor technological trends and propose practical enhancements applicable to the UN Secretariat environment.
• Participate in the Duty Roster system as required and provide on-call technical support outside normal working hours for critical cloud and identity infrastructure systems.
• Respond to incidents and service disruptions related to Unite Cloud and the global identity infrastructure.
• Prepare incident reports and follow-up documentation as required.
• Perform other duties as required within the operational domain of PSU.

Requirements

• Secondary school diploma with 7 years of relevant experience OR Bachelor's degree with 3 years of relevant experience.
• Relevant professional certifications in one or more of the following areas: public cloud platforms (e.g., Microsoft Azure, AWS, or Google Cloud), identity and access management, infrastructure as code and automation (e.g., Terraform) is desired.
• Experience in systems engineering, infrastructure support, integration, or technical implementation.
• Experience working in a multi-cloud, multi-customer, complex environment (e.g., Microsoft Azure, Amazon Web Services, Google Cloud) is required.
• Experience with identity and access management platforms in a hybrid environment (e.g., Microsoft Entra ID, Active Directory) is required.
• Experience in automation using scripting and infrastructure as code tools (e.g., PowerShell, Terraform) is desirable.
• Experience working in distributed teams across different countries and locations.
• Fluent English language proficiency.

Skills

• Microsoft Azure
• AWS Services
• Google Cloud Platform
• Identity and Access Management
• Microsoft Entra ID Management
• Active Directory
• Infrastructure as Code
• Terraform
• PowerShell
• Systems Engineering
• Infrastructure Support
• Technical Implementation
• Automation
• Multi-cloud Environment
• Cloud Services Support
• Security Compliance

Languages

English