Technical Officer

The Technical Officer supports the implementation of the Technical Support Unit workplan by providing structured technical, operational and knowledge-management support across the Infrastructure and Energy Centre. The role focuses on cold chain equipment and associated infrastructure, ensuring high-quality technical support, harmonization, and effective monitoring of actions.

Responsibilities

• Support the planning, implementation and continuous improvement of TSU knowledge-management and capacity-development activities.
• Capture and structure lessons learned, field evidence, audit findings, supplier feedback, complaints and project outcomes into reusable technical resources, including guidance, templates, checklists, FAQs, case studies and training materials.
• Maintain document quality, version control, traceability and knowledge repositories.
• Support onboarding, knowledge transfer and technical learning activities across staff and partners.
• Contribute to the development and maintenance of IEC technical guidance, reference materials and knowledge-sharing tools.
• Ensure the consistent application of agreed product monitoring, fitness-for-purpose, and continuous improvement processes by all materials managers, including the use of appropriate tools and templates and adherence to required levels of quality, completeness, and traceability.
• Coordinate with Material Owners the review and update cycle of technical specifications, guidance documents, and reference documents, ensuring control, completeness, traceability, and integration of relevant field data.
• Support quality monitoring, corrective and preventive action tracking, field evaluations and product improvement initiatives.
• Coordinate with Material Owners the preparation of technical documentation related to procurement processes, product reviews and technology introduction activities.
• Coordinate assigned cross-functional projects or workstreams, including planning, stakeholder engagement, risk tracking, action monitoring and reporting.
• Support technical initiatives related to cold chain equipment, temperature-controlled storage systems and associated infrastructure and energy solutions.
• Contribute to the development and maintenance of O&M tools and resources, including preventive maintenance plans, spare-parts lists, monitoring tools and service templates.
• Support the preparation of technical review tools, assessments, inspections, consultancy assignments and field activities.
• Consolidate findings from projects, audits, commissioning activities and maintenance reports into actionable recommendations and follow-up actions.
• Contribute to the evaluation and implementation of sustainable and energy-efficient technologies and solutions.
• Coordinate assigned technical support requests from Country Offices by collecting information, facilitating specialist input and ensuring follow-up through closure.
• Support remote and in-country technical assistance missions through preparation of diagnostic tools, assessments, mission documentation and action plans.
• Contribute to technical capacity-development activities for UNICEF staff, government counterparts and partners.
• Support the coordination and monitoring of IEC sustainability initiatives, indicators and reporting.
• Maintain tracking systems for support requests, actions, decisions, risks and lessons learned, ensuring feedback is incorporated into knowledge management and product improvement processes.

Requirements

• Bachelor or equivalent (First Level University Degree) in supply chain management, logistics, or cold chain management or another relevant field is required.
• An advanced university degree in a relevant field is an asset.
• A minimum of 2 years of professional experience in cold chain equipment, immunization technologies, technical supply or procurement support, product quality, field performance monitoring, supply chain, project coordination or a related area is required.
• Working knowledge of cold chain equipment, temperature-controlled storage systems and related infrastructure.
• Ability to interpret and organize technical information from specifications, audits, commissioning records, maintenance data and field reports.
• Strong project coordination, stakeholder engagement and follow-up skills.
• Ability to work effectively with multidisciplinary teams and influence stakeholders without direct authority.
• Excellent analytical, drafting, communication and organizational skills.
• Fluency in English is required.
• French is highly desired.
• Knowledge of another official UN language (Arabic, Chinese, Russian or Spanish) or a local language is desirable.
• Experience with technical documentation, supplier quality follow-up, maintenance/O&M, country support, or international development organizations is highly desirable.
• Experience with UNICEF, WHO, other UN organizations, development partners or government programmes is an asset.
• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

Skills

• Supply Chain Management
• Cold Chain Management
• Cold Chain Equipment Maintenance
• Temperature-Controlled Storage Systems
• Technical Supply Support
• Procurement Support
• Product Quality Monitoring
• Field Performance Monitoring
• Project Coordination
• Stakeholder Engagement
• Technical Documentation Production
• Supplier Quality Follow-up
• Maintenance and Operations
• Knowledge Management
• Multidisciplinary Team Collaboration
• Technical Information Interpretation
• Audit and Commissioning Records Analysis
• Operational Support
• Development Programme Experience
• Humanitarian Experience

Languages

English, French