Technical Associate (Warehouse Automation and Material Handling Equipment (MHE) Servicing)

The Technical Associate provides hands-on technical support for automated warehouse equipment and related infrastructure to ensure safe, reliable, and efficient operation of material handling systems. The role involves maintenance, troubleshooting, operational support, contractor coordination, documentation, safety compliance, and continuous improvement in an automated warehouse environment.

Responsibilities

• Perform planned preventive maintenance on warehouse automation and material handling equipment.
• Carry out corrective maintenance, adjustments and repairs within the incumbent's level of authorization and competence.
• Inspect material handling equipment and associated equipment.
• Identify root causes of recurring equipment failures and support sustainable corrective actions.
• Document completed maintenance activities in accordance with applicable UNICEF procedures and systems.
• Provide first-line support for mechanical, electrical and equipment-control faults.
• Respond promptly to breakdowns and operational incidents, with due regard to safety and operational priorities.
• Interpret equipment alarms and diagnostics at PLC/HMI user level.
• Escalate complex or safety critical issues to the appropriate UNICEF technical focal point or specialist service provider.
• Support recovery, testing and validation following failures or repairs before equipment is returned to operation.
• Support warehouse operations during critical activities and periods of increased workload.
• Monitor equipment condition and performance and flag emerging risks before they affect operations.
• Participate in operational reviews, technical meetings and handovers.
• Support spare-parts and wear parts control, including identification, documentation and stock monitoring.
• Work constructively with resident technicians, contractors and equipment suppliers.
• Support coordination and follow-up of external maintenance interventions.
• Assist in verifying that contracted work has been completed, tested and documented.
• Ensure outstanding defects, recommendations and follow-up actions are recorded and escalated.
• Maintain accurate maintenance logs, fault records, service reports and related technical documentation.
• Work in accordance with applicable safety requirements, permits, lockout/tagout arrangements and local procedures.
• Support relevant GDP/GSDP principles and UNICEF quality requirements where maintenance may affect stored products or controlled warehouse conditions.
• Participate in audits, inspections, qualifications and technical assessments as required.
• Contribute to technical work instructions, checklists and maintenance procedures.
• Identify failure trends and propose practical improvements to system availability, maintainability and workplace safety.
• Support testing of equipment modifications, software changes and automation enhancements.
• Share technical knowledge through structured handovers and on-the-job guidance.
• Contribute to technical readiness and knowledge transfer relevant to Campus 4 and future warehouse automation solutions.

Requirements

• Completion of secondary education supplemented by a recognized vocational or technical qualification in mechanical engineering, electrical engineering, industrial maintenance, automation technology, mechatronics, or another relevant technical discipline.
• Additional certification in industrial maintenance, electrical safety or automation is an asset.
• At least 6 years of relevant hands-on experience in industrial maintenance, automated logistics, manufacturing or a comparable technical environment.
• Demonstrated experience with fault diagnosis, preventive maintenance and repair of automated or electro-mechanical equipment.
• Documented hands-on experience from an automated warehouse, logistics or industrial site of comparable complexity.
• Mechanical and electrical fault recovery and maintenance of automated or electro-mechanical equipment.
• Preventive maintenance of material handling equipment.
• PLC interaction at HMI/operator level, including alarm interpretation and equipment diagnostics.
• Technical documentation of maintenance activities, faults, incidents, spare parts and wear parts using a CMMS or equivalent system.
• Root-cause analysis support and prevention of recurring equipment failures.
• Safe working practices, including permits and lockout/tagout arrangements.
• Knowledge transfer and clear communication of technical information.
• Fluency in English is required.
• Danish language knowledge is desirable.
• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.
• Experience with conveyor systems, automated warehouse equipment or high-bay storage systems is highly desirable.
• Experience coordinating with external service providers or maintenance contractors is an asset.
• Experience in pharmaceutical, humanitarian, logistics, manufacturing, airport or distribution-centre operations is an advantage.
• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

Skills

• Mechanical Engineering
• Electrical Engineering
• Industrial Maintenance
• Automation Technologies
• Mechatronics Engineering
• Industrial Maintenance Certification
• Electrical Safety Compliance
• Fault Diagnosis
• Preventive Maintenance
• Repair of Electro-Mechanical Equipment
• Automated Warehouse Operations
• Material Handling Equipment Maintenance
• PLC Interaction
• HMI Operation
• Alarm Interpretation
• Equipment diagnostics
• Technical Documentation Production
• CMMS Usage
• Root Cause Analysis
• Safe Working Environment Practices
• Lockout/Tagout Procedures
• Conveyor Systems Maintenance
• High-Bay Storage Systems
• Contractor Coordination

Languages

English, Danish