E-learning Consultant

The E-learning Consultant will support the Child Protection and ADAP teams by managing and maintaining UNICEF's e-learning platform, providing technical support, monitoring platform performance, and preparing usage reports. The role is remote based with a contract duration of 4 months and 15 days.

Responsibilities

• Managing and maintaining the Learning Passport platform.
• Providing technical troubleshooting and support to users, partners and UNICEF team members in relation to access to and use of the platform.
• Supporting the publication, updating and maintenance of existing courses and related platform content, as required.
• Monitoring the functioning and performance of the platform and identifying technical issues requiring follow-up.
• Monitoring and analysing platform and course analytics, including user participation, course completion and other relevant usage data.
• Preparing periodic data extracts and summaries to support monitoring and reporting on the use of the platform.
• Liaising, when necessary, with relevant technical service providers or platform administrators to resolve technical issues affecting the functioning of the platform.

Requirements

• Bachelors in Informatics, computer science, graphic design, design, education, social sciences.
• At least 3 years of relevant experience in the management, maintenance or technical support of digital learning platforms or learning management systems.
• Experience in user support, troubleshooting and monitoring of platform performance and usage data.
• Fluent in Italian and English.
• Knowledge of learning management systems and digital learning platforms.
• Ability to identify and troubleshoot common technical issues affecting users.
• Ability to extract, organize and analyse platform and course usage data and prepare clear monitoring reports.
• Good organizational skills and ability to liaise with users, partners and technical service providers as needed.

Skills

• Digital Learning Platforms
• Learning Management System
• User Support Management
• Technical Troubleshooting
• Platform Performance Monitoring
• Data Analysis
• Report Preparation
• Organizational Skills
• Stakeholder Liaison

Languages

Italian, English