Individual Giving Associate

The Individual Giving Associate supports UNHCR's Private Sector Partnerships Service by managing donor care and communications to maximize individual giving. The role involves developing donor retention strategies, managing donor databases, coordinating fundraising campaigns, and supervising donor care staff to ensure excellent service and donor satisfaction.

Responsibilities

• Assist in developing annual plans for acquisition, donor retention and development programme including forecasts and income projections.
• Develop, manage and improve donor servicing and communications to provide best in class donor care.
• Work with marketing agencies to develop contact strategies and donor journeys using various channels.
• Implement fundraising campaigns such as upgrade, conversion, acquisition, welcome, recapturing, loyalty, thank you, one-off calls, marketing research, and others.
• Contribute to drafting submissions to the National Growth Fund related to IG programs.
• Assist in the development of detailed annual plan for the IG programs.
• Monitor and report on progress against work plan, expenditure, budget and targets.
• Assist in management of middle value donors and prospects and regular communication with IG Fundraising Unit and major donor program.
• Assist in supervision of donor database management and ensure data entry accuracy.
• Manage Face to Face fundraising activities and strategy including budgets and supplier relations.
• Assist in designing and executing digital fundraising strategy and campaigns.
• Manage relationships with external suppliers for digital campaigns and telemarketing.
• Assist in developing test plan strategy for new products and production process for direct mailing activities.
• Develop cross channel donor cultivation activities to maximize acquisition investment and improve donor Life Time Value.
• Execute donor journeys and donor engagement activities fostering donor centric culture.
• Develop and review supporter experience initiatives and retention program performance.
• Execute donor development communications plans and fundraising activities through various media.
• Maintain and execute annual email communication plans integrated with offline campaigns.
• Liaise with external agencies on email marketing performance optimization.
• Develop email marketing segmentation strategies for personalized communications.
• Oversee development and implementation of donor retention communication materials and activities.
• Manage monthly operations of recapturing by emails/mails and thank-you to donors.
• Manage responsiveness and quality of relationship with donors.
• Ensure donor care representatives are provided with necessary information to handle donor communications.
• Support risk management and decision making in area of responsibility.
• Perform other duties as required.

Requirements

• 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher
• Experience in private sector fundraising, sales, client/donor communication, marketing, or journalism.
• Proven experience working in donor retention/development programmes.
• Experience in coordination of fundraising campaigns in profit or non-profit industry.
• Experience in fundraising related databases and software.
• Experience with the non-profit sector is desirable.
• Previous experience in supervising database migration and setting up a Contact Relationship Management (CRM) system is desirable.
• Previous experience in project management is desirable.
• Previous experience in managing agencies / vendor is desirable.
• Experience in data analysis and segmentation.
• Knowledge of English and/or UN working language of the duty station if not English.

Skills

• Private Sector Fundraising
• Donor Retention Strategies
• Fundraising Campaign Coordination
• Client Communication
• Marketing
• Journalism
• Fundraising Database Systems
• CRM System Setup
• Database Migration
• Project Management
• Vendor Management
• Data Analysis
• Data Segmentation

Languages

English