Fundraising System Assistant

The Fundraising System Assistant supports the operation and enhancement of the donor database system for UNHCR's Private Sector Partnerships Unit in Hong Kong. The role involves managing donor data, assisting with donation processing, and providing technical support for database operations under the supervision of the Assistant PSP IG Officer - Donor Care.

Responsibilities

• Supports the operation of the existing and the new Donor Database System of UNHCR's Private Sector Partnerships Unit.
• Assist the supervisor in processing monthly donation (both by autopay and credit card), informing and advising the supervisor in case of inaccuracy and special occurrence.
• Be the secondary administrator of the existing and the new Donor Database System and responsible for creating new users and permissions.
• Assist in the analysis of donation behaviors of donors and performance of different fundraising programs.
• Assist in preparing finance reports and dashboards for manager’s review.
• Select donors for different promotion campaigns to fit for PSP operation needs.
• Responsible for monthly donation transactions.
• Import data manually when required such as data from telemarketing agencies.
• Provide technical supports with testing new functioning and operational effectiveness of the new system.
• Provide technical supports with data migrations between the existing and the new system.
• Undertakes other duties as assigned by her/his supervisor.

Requirements

• Completion of the Secondary Education, degree is desirable in IT system management or Information Systems Management, or other related fields.
• Minimum one (1) year of relevant work experience for High School Diploma and zero (0) year of experience for Bachelor degree or higher.
• Proven experience in donor/membership in database management, fundraising or sales environment working on donor/customer care and data processing, gained in Hong Kong market.
• Proven experience of managing donor or customer records within a customer relationship database.
• Knowledge of MS office especially MS Word, MS Excel.
• Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English.
• Attention to details, high accuracy and result oriented.
• Ability to collaborate with others, with a flexible and positive attitude.
• Strong communication and interpersonal skills.
• Able to work independently and under pressure.
• Statistical and mathematical competencies.

Skills

• Database Management
• Donor Information Management
• Customer Relationship Database
• Fundraising Database Operations
• Data Processing
• MS Word
• MS Excel
• Statistical Competencies
• Mathematical Competencies
• Technical Support
• Donor Care
• Information Systems Management

Languages

Cantonese, Chinese, English