Operations Analyst

The Operations Analyst delivers effective financial, administrative, procurement, and operational processing for the Bosnia and Herzegovina Country Office and provides day-to-day operational coordination and compliance support across the Western Balkans cluster. The role ensures adherence to UNFPA operational rules, supports budget tracking, coordinates procurement workflows, and supervises local administrative staff.

Responsibilities

• Implement and apply established corporate SOPs and standardized workflows to support the effective functioning of the Western Balkans Operations cluster.
• Provide operational and analytical input to support effective planning, implementation, tracking, and reporting on country programmes and project results.
• Coordinate day-to-day office operations in Bosnia and Herzegovina and support Heads of Offices in other locations to ensure smooth running of all offices and provision of high quality and timely service delivery by the operations team.
• Identify operational bottlenecks and escalate complex compliance issues to the Regional International Operations Manager.
• Monitor and facilitate execution of financial, administrative, HR, ICT, logistics and travel services, and support procurement and vendor management, asset and inventory management, premises and common services.
• Assess operational and staffing requirements for implementation of the country programmes, supporting optimal staffing of the offices and projects through executing timely recruitments, induction and training of personnel.
• Support operational execution of UNFPA activities, monitoring and contribute to building capacity of UNFPA Implementing Partners, conducting assurance activities in line with the HACT framework.
• Process procurement and vendor transactions in line with corporate procedures, ensuring timely provision of goods and services for the Country Office; securing required clearances and undertaking negotiations and effectively performing contract management processes.
• Directly supervise local operations support staff in the Bosnia and Herzegovina Country Office while exercising matrix technical supervision, task coordination, and functional guidance to operations focal points in Western Balkans cluster.
• Participate in technical-level UN Business Operations Strategy (BOS) working groups and support shared service activities as assigned.
• Maintain a continuous information flow between the Country Offices and the Regional Office and Headquarters.
• Perform other duties as assigned by the supervisor.

Requirements

• Advanced degree in business administration, public administration, finance, accounting, social science or a related discipline.
• A minimum of two years of relevant experience in administration, finance, procurement, human or office management is required.
• Progressively responsible experience in operations with the UN is desirable.
• Ability to supervise and lead a team is required.
• Experience of managing a remote team is an asset.
• Ability to work in a multicultural environment; strong interpersonal, coordination and communication skills are required.
• Ability to build effective relationships is required.
• High integrity standards, strong capacity for sound judgement, and capability to work with limited supervision.
• Proficiency in current office software applications, ERP and corporate ICT systems is desirable.
• Fluency in English and Bosnian/Croatian/Serbian is required.

Skills

• Operations Management
• Finance Management
• Procurement Coordination
• Financial Tracking
• Team Supervision
• Virtual Team Management
• Multi-cultural Team Collaboration
• Interpersonal Coordination
• Communications Skills
• Relationship Building
• Office Software Proficiency
• ERP Systems
• Corporate ICT Systems
• Compliance Monitoring
• Administrative Management

Languages

English, Bosnian, Croatian, Serbian