Well-being Coordinator

The Well-being Coordinator supports psychosocial risk management and early intervention as well as access to psychosocial support services within UNDP. The role involves coordinating psychosocial risk monitoring, facilitating access to confidential psychosocial consultations and support, managing service data and reporting, coordinating service delivery arrangements, and contributing to prevention and communications initiatives.

Responsibilities

• Coordinate collection, validation and analysis of Well-being Index, service-utilization and other relevant data to identify psychosocial risk trends, offices requiring attention and emerging service gaps.
• Maintain a structured risk-monitoring process, including risk flags, office profiles and follow-up records, in line with confidentiality, data-protection and records-management requirements.
• Support consultations with Country Offices, Regional Bureaux, HR Business Partners, managers and staff counsellors to understand identified risks and contextual factors.
• Coordinate the development, documentation and follow-up of targeted psychosocial risk mitigation and early-intervention plans, escalating clinical or organizational concerns to the appropriate technical lead.
• Prepare quarterly psychosocial risk reports, leadership and HR briefings, dashboards and recommendations to support timely organizational decision-making.
• Serve as a confidential coordination point for personnel, managers and HR colleagues seeking psychosocial consultation, information or support, and facilitate timely access to the appropriate service.
• Conduct initial psychosocial needs screening within professional competence, identify urgency and appropriate next steps, and escalate high-risk, complex or clinical cases to staff counsellors or emergency services in accordance with established protocols.
• Coordinate short-term psychosocial support pathways, referrals and care navigation to internal and external providers, including follow-up on access barriers and continuity of support.
• Maintain accurate, secure and confidential records of support requests, referrals, utilization and follow-up, ensuring appropriate separation of personal case information from aggregate programme reporting.
• Coordinate pre-deployment psychosocial briefings, resilience resources and referral information for personnel serving in high-risk or challenging operational contexts, in collaboration with the designated service provider and relevant units.
• Maintain service-utilization, referral and case-management datasets and apply quality-control procedures to ensure completeness, consistency and confidentiality.
• Develop and maintain indicators, dashboards and reporting processes covering demand, access, response times, utilization, referral outcomes and geographic equity.
• Analyse quantitative and qualitative evidence to identify demand patterns, service gaps and emerging psychosocial risks, while safeguarding anonymity in organizational reporting.
• Prepare concise statistical reports, briefing notes and presentations for management and contribute relevant inputs to corporate well-being reporting.
• Use feedback and evaluation findings to recommend improvements to risk-monitoring processes, referral pathways, resource allocation and service accessibility.
• Coordinate external providers and internal partners supporting counselling, referrals, deployment support and other psychosocial services, and monitor service standards, coverage and follow-up.
• Maintain and periodically update the Referral and Care Navigation Framework, including clear pathways for routine, urgent, specialized and location-specific support, as needed.
• Maintain the Psychosocial Support Resource Hub with approved self-help materials, service information, referral guidance and deployment-related resources.
• Support service administration, including provider coordination, procurement, budget monitoring, documentation for payments and identification of delivery risks requiring management attention.
• Contribute technical and coordination inputs to organization-wide prevention and mental health literacy initiatives led under other pillars of the Well-being Function.
• Support the development and delivery of awareness campaigns, such as October Mental Health Day, global well-being communications, webinars, learning sessions and practical resources for personnel and managers.
• Provide evidence from psychosocial risk monitoring and service-utilization trends to inform prevention priorities, learning content and targeted communications, while safeguarding confidentiality and anonymity.
• Assist with stakeholder coordination, event logistics, resource development, reporting and other programme responsibilities required to deliver the broader Well-being Function workplan, as needed.
• Perform other duties within the functional profile as deemed necessary for the efficient functioning of the Office and the Organization, including brief individual or group psychosocial support, initial assessment and referral, subject to professional qualifications, established protocols and available capacity.

Requirements

• Advanced University Degree (master’s degree or equivalent) in Clinical or Organizational Psychology, Counselling, Social Work or Psychiatry required.
• A first-level university degree (bachelor’s degree) in the above-mentioned fields of study, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.
• Minimum 2 years (with master’s degree) or 4 years (with bachelor’s degree) of relevant experience in psychosocial programming, psychosocial risk monitoring, mental health service coordination, counselling, referral management or closely related work.
• Experience in psychosocial risk assessment, needs analysis, early-intervention planning or the interpretation of workforce well-being data.
• Experience coordinating confidential psychosocial support requests, referrals, care navigation and follow-up across multiple locations or service providers.
• Knowledge of professional ethics, confidentiality, safeguarding, data protection and escalation protocols applicable to psychosocial services.
• Strong analytical, coordination, documentation and reporting skills, including the ability to translate evidence into practical recommendations for offices, managers and HR stakeholders.
• Experience with the UN system, international organizations or geographically dispersed workforces (desired).
• Experience using surveys, dashboards or case-management systems to monitor psychosocial risk, service demand, access and outcomes (desired).
• Training or certification in trauma-informed practice, psychological first aid, suicide-risk response, case management or cross-cultural counselling (desired).
• Experience coordinating psychosocial support for personnel in high-risk, crisis or deployment contexts (desired).
• Fluency in English is required.
• Fluency in French is desired.
• Working knowledge of other UN language is an asset.
• Registration/License as a mental health professional in the country of origin or elsewhere is required.

Skills

• Psychosocial Programming
• Psychosocial Risk Management
• Mental Health Service Coordination
• Counselling
• Referrals Management
• Psychosocial Risk Monitoring
• Needs Analysis
• Early-Intervention Planning
• Workforce Well-being Data Interpretation
• Confidential Psychosocial Support Coordination
• Care Navigation
• Data Protection
• Safeguarding
• Professional Ethics
• Documentation and Reporting
• Survey Usage
• Dashboard Utilization
• Case management systems
• Trauma-Informed Practice
• Psychological First Aid
• Suicide-Risk Response
• Case Management
• Cross-Cultural Counselling

Languages

English, French