Project ICT/Digital Justice Analyst

The Project ICT / Digital Justice Analyst will provide specialised technical support for the implementation and achievement of programme results related to digital justice, institutional ICT systems and technology-enabled justice and security service delivery. The Analyst will liaise closely with relevant government counterparts, judicial and justice-sector institutions, institutional ICT units, service providers and other stakeholders at federal and provincial levels and provide technical advisory support within the areas of his/her responsibility.

Responsibilities

• Provide technical support for the design and implementation of digital justice and ICT solutions.
• Support assessments of existing ICT infrastructure, digital systems, institutional capacities and technology requirements of partner justice and security institutions.
• Facilitate requirements gathering and analysis with institutional counterparts, end users and designated team members and translate operational needs into appropriate functional and technical requirements.
• Provide technical inputs to the design, enhancement and implementation of digital justice systems, virtual and e-Court facilities, case-flow and case-management systems, digital learning platforms, research and analytics tools and other ICT-enabled initiatives supported by the Programme.
• Support preparation and review of system architecture, functional requirements, technical specifications, implementation plans and related technical documentation.
• Promote user-centred, scalable, interoperable and context-appropriate digital solutions that respond to institutional needs and operating environments.
• Support integration of digital solutions into existing institutional systems and workflows and promote institutional ownership and sustainability.
• Prepare and/or review technical specifications, scopes of work, terms of reference and other technical documentation required for procurement of ICT equipment, systems and specialised digital services.
• Provide technical inputs to procurement processes in coordination with designated team members and in accordance with UNDP policies and procedures.
• Support technical evaluation of proposed ICT solutions, equipment and services, as required.
• Coordinate with contracted ICT firms, consultants and service providers on technical requirements, implementation schedules and expected deliverables.
• Review system designs, prototypes, configurations and technical deliverables to ensure consistency with approved requirements and specifications.
• Support quality assurance, testing, acceptance and verification of ICT systems, equipment and services prior to deployment and institutional handover.
• Identify technical implementation risks and recommend appropriate corrective or mitigation measures.
• Provide technical advice on interoperability and integration of supported digital solutions with relevant existing institutional information systems and ICT frameworks.
• Support development of appropriate data structures, information flows, access protocols and system integration requirements in consultation with partner institutions.
• Promote appropriate data security, privacy, confidentiality, access control, backup and business-continuity considerations in the design and deployment of digital systems.
• Support partner institutions in identifying and addressing technology-related operational risks, including connectivity constraints, power interruptions, system maintenance and continuity of critical services.
• Promote sustainable and context-appropriate technology solutions, including consideration of low-connectivity environments and institutional capacity for long-term operation and maintenance.
• Provide technical inputs on emerging technologies, including appropriate and responsible applications of data analytics and artificial intelligence where relevant to justice-sector efficiency and service delivery.
• Coordinate user acceptance testing, system validation, deployment and operationalization of supported digital systems in collaboration with institutional counterparts and service providers.
• Support development of testing protocols, issue logs, acceptance criteria and technical handover documentation.
• Coordinate with designated team members, institutional counterparts and specialized service providers on user orientation, user manuals, technical guidance and capacity development required for effective adoption of digital tools.
• Support institutional counterparts in establishing arrangements for system administration, maintenance, technical support, data management and continuity after deployment.
• Monitor system functionality and institutional uptake during implementation and identify technical or operational issues requiring corrective action.
• Facilitate transfer of relevant technical documentation, system credentials, licences, source materials and other agreed assets to designated institutional counterparts, as applicable.
• Establish and maintain effective technical working relationships with institutional ICT units, judicial and justice-sector institutions, government counterparts, service providers and other relevant stakeholders.
• Facilitate technical discussions and consultations between institutional users, designated team members and ICT service providers to ensure technology solutions respond to operational needs.
• Provide technical support to institutional coordination processes relating to digital justice, ICT integration, system interoperability and technology-enabled service delivery.
• Support coordination with relevant justice and security institutions to promote compatibility and sustainable integration of supported digital systems within institutional ICT frameworks.
• Coordinate with designated team members and relevant partners to ensure complementarity, coherence and effective implementation of digital interventions.
• Monitor implementation progress of UNDP-supported digital and ICT interventions and provide timely technical updates on progress, constraints, risks and required actions.
• Review technical proposals, terms of reference, methodologies, system designs, reports and deliverables produced by consultants, vendors and service providers and provide recommendations on their technical quality and acceptability.
• Provide substantive input on digital justice and ICT interventions for workplans, progress reports, donor reports, briefing notes, concept notes, presentations and other programme documentation.
• Support monitoring of relevant programme results and evidence relating to system functionality, institutional adoption, interoperability, digital service delivery and sustainability.
• Identify implementation challenges, emerging opportunities and lessons and recommend appropriate technical adjustments and course correction.
• Capture and disseminate lessons learned, implementation experience and good practices relating to digital justice, system interoperability, institutional adoption and sustainability.
• Support preparation and technical oversight of consultants and service providers engaged for specialized, time-bound ICT and digital assignments, including preparation or review of TORs and quality assurance of technical deliverables.
• Perform other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Requirements

• Advanced university degree (master’s degree or equivalent) in Information Technology, Computer Science, Information Systems, Software Engineering, Data Science, Digital Transformation, or a related field is required.
• Or a first-level university degree (bachelor’s degree) in the areas mentioned above, in combination with an additional two years of qualifying experience, will be given due consideration in lieu of the advanced university degree.
• Applicants with master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience.
• Applicants with a bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience in ICT systems, digital transformation, information systems, digital public-sector solutions or related areas.
• Experience in supporting the design, implementation, deployment and/or management of ICT or digital systems is desired.
• Experience working with databases, information systems, digital platforms or technology-enabled service-delivery solutions is desired.
• Experience and knowledge of ICT infrastructure, system integration approaches, interoperability standards, APIs and information-security principles is desired.
• Experience supporting digital transformation initiatives within government or public-sector institutions is desirable.
• Experience with digital justice, e-Courts, virtual courts, case-management systems or other justice-sector information systems would be a strong advantage.
• Experience in preparing technical specifications, system testing and deployment terms of reference or procurement documentation for ICT systems, equipment and services is desired.
• Experience coordinating ICT consultants, software developers, vendors or specialised service providers would be an asset.

Skills

• ICT Systems Design
• Digital Transformation
• Computer Information Systems
• Software Engineering
• Data Science
• Digital Public-Sector Solutions
• ICT Infrastructure
• System Integration
• Interoperability Standards
• APIs
• Information Security Principles
• Digital Justice
• e-Courts
• Virtual Courts
• Case management systems
• Technical Specifications Preparation
• Systems testing
• Procurement Documentation
• ICT Consultant Coordination
• Software Developer Coordination

Languages

English, Urdu