Intern (Business Relationship Management)

The Office of Information and Communications Technology (OICT) offers an internship within the Business Relationship Management Section to support IT projects, administrative and substantive meeting support, documentation preparation, data analytics, and other IT functions. The internship is unpaid, full-time or part-time, and lasts three to six months.

Responsibilities

• Assist the Information and Communication Technology teams on various IT projects and services.
• Provide administrative and substantive support to meetings and conferences, including preparation of background documents and presentations, drafting meeting minutes, and handling logistics.
• Prepare documentation, including training materials, operational reports, manuals, and user specifications.
• Support data analytics or data policy.
• Work with Microsoft Outlook and other desktop applications, specifically Microsoft SharePoint Hub.
• Work with MS Power BI, Tableau, MS Dynamics or other similar self-service analytics toolsets.
• Assist in other IT functions as necessary.
• Assist Business Relationship Managers in maintaining relationships with OICT partners and understanding their needs, challenges, and priorities.
• Collaborate with OICT's clients to understand processes, identify pain-points, and support in the development of ICT plans using potential technology solutions.
• Log demands and client requests for new ICT capabilities or changes to existing ICT services.
• Coordinate with client users, vendors, and teams within the UN system on Information Technology services.
• Assist in the development of corporate visualization solutions derived from multiple data sources using state-of-the-art tools to enable insight and decision-making at various levels.
• Support the development of data models, including performance measures, to enable scorecard analysis.
• Build interactive dashboards and reports, using corporate analytics applications.
• Perform ad hoc analysis and present results in a clear manner.
• Work with relational databases such as SQL Server or other databases.
• Work with analytical techniques such as sentiment analysis, predictive analysis or social media monitoring.
• Help analyze performance across functional areas, including human resources, supply chain, healthcare, uniformed support, planning and operational support, HQ facilities and administrative support.
• Support work on priority projects such as specific innovation initiatives including managing a SharePoint/Teams hub dedicated to the ongoing pilot project for the Operationalization of Telemedicine Capability for UN Peacekeeping Missions.
• Support the design, drafting, and implementation of strategic priorities, such as department-wide performance framework, client relationship models, etc.
• Communicate effectively with team members, stakeholders, and clients, both orally and in writing, to support project objectives.

Requirements

• The minimum educational qualification required is a High School Diploma.
• The applicant must be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); or be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s degree or equivalent).
• Preference will be given to candidates with academic knowledge, project-based or volunteering experience in International Affairs, Information Policy or Law, Information and Data Strategy, Social Sciences, Statistics, Mathematics, Computer Science, Information Systems / Technology, Economics, Machine Learning, Data Visualization and Analytics, Web Analytics, Graphic Design, Web Design, User Interface Design, Human-Computer Interaction, Digital Marketing or a relevant degree programme in a graduate school (second university degree or higher).
• No working experience is required to apply for the United Nations Internship Programme.
• Knowledge and proficiency in Office 365 tools or their consumer equivalent is an advantage.
• Knowledge of Microsoft cloud technologies (Office 365, SharePoint Online, Azure) is an advantage.
• Knowledge of IT Service Management (ITIL Foundation) and Project Management (Prince 2) frameworks is an advantage.
• Knowledge of using business intelligence tools for gathering, consolidating, and analyzing data from databases and reports, manipulating data in Excel (Pivot Tables and queries), Power BI, etc. is an advantage.
• Interest in developing sustainable ICT solutions, focusing on modern ICT is an advantage.
• Interest and understanding of customer-oriented service delivery, with a focus on innovative enterprise ICT solutions, collaboration and customer experience is an advantage.
• Understanding of data management, including real-time/streaming data, data warehousing and data cleansing is an advantage.
• Experience in performance management, process, redesign, innovation is an advantage.
• Experience with consulting projects is an advantage.
• Strong written and verbal communication skills are highly desirable.

Skills

• MS Office 365
• Microsoft Azure
• IT Service Management
• ITIL Foundation
• Project Management
• Prince 2 Certification
• Business Intelligence Reporting
• Data Analysis
• Excel Pivot Tables
• Power BI
• Data Visualization
• Data Management
• Data Warehouse
• Data Cleansing
• Performance Management
• Process redesign
• Customer-oriented service delivery
• User interface design
• SharePoint Online
• Consulting Project Development

Languages

English