Information Systems Officer

The Information Systems Officer supports the digital transformation of the UN by managing projects involving systems analysis, design, development, and implementation of enterprise solutions. The role includes providing specialized advice, maintaining and upgrading systems, developing training materials, and facilitating client relations within the Office of Information and Communications Technology in Valencia, Spain.

Responsibilities

• Manages projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or participates as a member of a development team with responsibility for major components of the more complex systems.
• Develops detailed system and other functional specifications and user documentation for major systems.
• Provides specialized advice to users, analyzing users’ requirements and translating these into new applications; determines application systems integration and linkage issues.
• Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems.
• Develops and maintains computer programs that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues.
• Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing.
• Develops training materials, operating and user manuals; trains staff in assigned systems.
• Researches, analyzes and evaluates new technologies and makes recommendations for their deployment.
• Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc.
• Facilitates communications between OICT/ESS and its clients for good client relations.
• Serves as coordinator in the development of Service Level Agreements (SLAs) between the client and ESS, for either specific IT services or general technology support, including any charge back mechanisms.
• Handles all aspects of contract administration including establishment of service level agreements with vendors and chargeback policy for users.
• Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
• Provides guidance to, and may supervise, new/junior staff, consultants, etc.
• Performs other related duties, as assigned.

Requirements

• Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
• A minimum of five years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems is required.
• A minimum of five years of experience supporting software needs of UN peacekeeping operations, special political missions, humanitarian operations, or other complex field-based international organizations is required.
• A minimum of four years of experience managing a team responsible for designing, developing, and delivering software solutions like custom ERP and custom CRM, including responsibility for building and scaling software engineering team is required.
• A minimum of four years of experience in the design and architecture of complex and scalable software solutions for more than 30,000 users across different geographical locations is required.
• A minimum of three years of hands-on experience with the following software development technologies: C# / .Net Core, React, to build REST API services and web front ends, is required.
• A minimum of three years of experience preparing technical proposals, including SLAs and cost estimates, for potential clients is required.
• A minimum of two years of experience with Machine Learning and AI is desirable.
• A minimum of two years of experience with in data analytics or related area is desirable.
• English is required at UN Level II proficiency in reading, writing, listening and speaking.
• French is desirable at UN Level I proficiency in reading, writing, listening and speaking.

Skills

• Computer Information Systems
• Software Development
• Systems Analysis
• System Design
• System Implementation
• Software Maintenance
• Team Management
• Custom ERP Development
• Custom CRM Development
• Software Architecture
• C# .NET Core
• React
• REST API Development
• Technical Proposal Development
• Service Level Agreements
• Cost Estimation
• Machine Learning
• Artificial Intelligence
• Data Analytics
• Scalable IT Solutions

Languages

English, French