Information Systems Officer

The Information Systems Officer supports the design, development, implementation, and maintenance of complex information systems to meet mission operational objectives. The role involves planning secure and resilient communication systems, managing projects, providing expert advice on ICT requirements, and facilitating ICT engagement with partners.

Responsibilities

• Plans and supports the mission Chief, Field Technology Service (FTS) in the design of secure and resilient communication and information systems in support of the mission operational objectives.
• Directs major systems projects of significant importance to the institution, or major components of these complex systems which typically impact critical operations and large or multiple user groups.
• Provides expert advice to ensure ICT requirements are integrated into mission operational plans, security framework and emergency response mechanism.
• Identifies the need for new systems or modifications to existing systems and develops plans for feasibility assessment, requirements specification, design, development and implementation.
• Develops cost proposals for contractual services, oversees the technical evaluation of proposals received and manages the contract service.
• Tracks and monitors project progress against plan, requirements, quality measures, and standard processes; liaises with users on all aspects and during all phases of development and implementation.
• Provides professional leadership and work direction to assigned project team, and/or mentors and supervises the work of new/junior officers, contract staff, etc.
• Is actively involved in planning, deploying, and maintaining critical ICT infrastructure required to support Gang Suppression Force (GSF) and mission operations.
• Develops and works with the local FTS and the UN Department of Safety and Security to implement mission camp physical security including alarms, CCTV, surveillance, deterrence, detection, delay, and response systems.
• Prepares technical and user documentation for entire systems and interdependent applications; prepares training materials and detailed technical presentations.
• Keeps abreast of developments in the field and determines the need for testing and evaluating new products and technologies; provides leadership on introducing technological changes; prepares various technical reports.
• Facilitates and acts as United Nations Headquarters focal point for ICT engagement with the GSF, relevant Haitian institutions and partners, and advises the Chief FTS on ICT risks, and business continuity.
• Serves as coordinator in the development of Service Level Agreements (SLAs) between the client and OICT, including any charge back mechanisms.
• Participates in planning and preparation of the budget, work program and spending plan.
• Collects and analyzes data to identify trends or patterns and provide insights through data visualization methods to enable data-driven planning, decision making, presentation and reporting.

Requirements

• Advanced university degree (Master’s degree or equivalent degree) in computer science, information systems, mathematics, statistics or related field is required.
• A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
• Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is an advantage.
• A minimum of seven years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related areas is required.
• Experience in supporting startup operations to establish ICT infrastructure from the ground up in harsh environments with non-existent or minimal infrastructure is required.
• Two years or more of experience in data analytics or related areas is desirable.
• English is required at UN Level II for reading, writing, listening and speaking.
• French is desirable at UN Level II for reading, writing, listening and speaking.

Skills

• Information Systems Design
• IT Systems Implementation
• Information Systems Maintenance
• ICT Infrastructure
• Data Analytics
• Business Analytics
• Data Science
• Project Management
• Secure Communication Systems
• Resilient Communication Systems
• ICT Requirements Analysis
• ICT Partner Engagement

Languages

English, French