Information Systems Officer

The Information Systems Officer is responsible for managing projects related to the design, development, and sustainment of Umoja and other supply chain systems for the United Nations Secretariat globally. The role involves system analysis, user support, training, change management, and continuous improvement of supply chain management systems.

Responsibilities

• Manages projects involving feasibility studies, systems analysis, business analysis, design, development of information systems and/or participates as a member of a team with responsibility for implementation, sustainment and continuous improvement of Umoja and other supply chain systems and technologies.
• Develops detailed system and other functional specifications and user documentation for major supply chain systems.
• Provides specialized advice and business operational support (iNeed Tier 2b) to users on Umoja supply chain processes, analyzing business requirements and defining these into configuration changes, enhancements or new applications; determines application systems integration and linkage issues.
• Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of systems.
• Develops, tests and maintains technology solutions that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues.
• Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing.
• Develops training materials, operating and user manuals; trains staff in Umoja supply chain systems.
• Develops change management, user adoption and knowledge transfer plans and ensures appropriate planning, implementation and training of those responsible.
• Researches, analyzes and evaluates new technologies and makes recommendations for their deployment.
• Participates in business analysis, technology analysis, testing, reports and papers on systems-related topics, system requirements, information strategy, etc.
• Facilitates communications between the Functional-Subgroup for Supply Chain, DOS business pillars, and its client entities for good client feedback.
• Provides guidance to, and may supervise, new/junior staff, consultants, etc.
• Performs other duties as required.

Requirements

• Advanced university degree (Master’s degree or equivalent degree) in computer science, information systems, mathematics, statistics, supply chain management, business administration or management, logistics management, or related field.
• A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
• A minimum of five years of progressively responsible experience in planning, design, development, and testing of enterprise resource planning (ERP) systems in supply chain management, logistics or procurement modules is required.
• Experience as a Functional Expert (in SAP) in business process analysis, defining process improvement, and change management for implementing logistics execution, inventory/warehouse management systems, requisitioning and purchase order systems and related processes for field operations (inclusive of peacekeeping, special political missions or similar international operations) is required.
• Experience in creating and managing Business Requirement Documents (BR) for the change governance control process for continuous improvement of enterprise resource planning (ERP) systems in supply chain management, logistics or procurement modules is required.
• Experience as a technical expert in major post-implementation support initiatives for Umoja (or similar SAP system) supply chain operational sustainment, and end-to-end supply chain process review and analysis, is desirable.
• Experience in Change Management for complex (SAP based) ERP supply chain systems and processes, including training and deployment support, is desirable.
• Experience in providing Enterprise Resource Planning (SAP) Tier 2b production support for supply chain management modules is desirable.
• Experience with management and configuration of master data in supply chain management is desirable.
• English is required at UN Level II proficiency in reading, writing, listening, and speaking.

Skills

• Enterprise Resource Planning
• SAP Functional Expertise
• Business Process Analysis
• Process Improvement
• Change Management
• Logistics Execution Systems
• Inventory Management
• Warehouse Management
• Requisitioning Systems
• Purchase Order Systems
• Business Requirement Documentation
• ERP Systems Testing
• Supply Chain Management
• Logistics Management
• Procurement Modules
• Post-Implementation Support
• Umoja System
• Tier 2b Production Support
• Master Data Management
• User Support Management
• Training Delivery

Languages

English