Information Systems & Communications Technology

The internship is for two months with an opportunity to extend for up to six months. Interns will assist the Information and Communication Technology teams on various IT projects and services, provide administrative support, and work with data analytics tools.

Responsibilities

• Assist the Information and Communication Technology teams on various IT projects and services
• Provide administrative and substantive support to meetings and conferences, preparation of background documents and presentations, meeting minutes, handling logistics
• Prepare documentation - mainly training materials, operational reports, manuals, and user specifications
• Support data analytics or data policy
• Work with Microsoft Outlook and other desk-top applications, specifically Microsoft SharePoint Hub
• Work with MS Power BI, Tableau, MS Dynamics or other similar self-service analytics toolsets
• Assist in other IT functions as necessary
• Assist Business Relationship Managers in maintaining relationships with OICT partners and understanding their needs, challenges, and priorities
• Collaborate with OICT's client entities to understand processes, identify pain-points, and support in the development of ICT plans using potential technology solutions
• Log demands and client requests for new ICT capabilities or changes to existing ICT services
• Coordinate with client users, vendors, and teams within the UN system on Information Technology services
• Assist in the development corporate visualization solutions derived from multiple data sources using state-of the-art tools to enable insight and decision-making at various levels
• Support the development of data models, including performance measures, to enable scorecard analysis
• Build interactive dashboards and reports, using corporate analytics applications
• Perform ad-hoc analysis and present results in a clear manner
• Help analyze performance across functional areas, including human resources, supply chain, healthcare, uniformed support, planning and operational support, HQ facility and administrative support
• Support work on priority projects such as specific innovation initiatives including managing a SharePoint/Teams hub dedicated to the ongoing pilot project for the Operationalization of Telemedicine Capability for UN Peacekeeping Missions
• Support design, drafting and implementation of strategic priorities such as departmental wide performance framework, client relationship models, etc.
• Communicate effectively with team members, stakeholders, and clients, both orally and in writing, to support project objectives.

Requirements

• Be enrolled in a graduate school programme (second university degree or equivalent, or higher)
• Be enrolled in the FINAL academic year of a university degree programme (minimum Bachelor's level or equivalent)
• Have graduated with a university degree as defined in (1) and (2)
• Preferably in the areas of International Affairs, Information Policy or Law, Information and Data Strategy, Social Sciences, Statistics, Mathematics, Computer Science, Information Systems / Technology, Economics, Machine Learning, Data Visualization and Analytics, Web Analytics, Graphic Design, Web Design, User Interface Design, Human-computer Interaction, Digital Marketing or a relevant degree programme in a graduate school (second university degree or higher)
• Knowledge and proficiency in Office 365 tools or their consumer equivalent
• Knowledge of Microsoft cloud technologies (Office 365, SharePoint Online, Azure)
• Knowledge of IT Service Management (ITIL Foundation) and Project Management (Prince 2) frameworks
• Knowledge of using business intelligence tools for gathering, consolidating, and analyzing data from databases and reports, manipulating data in Excel (Pivot Tables and queries), Power BI, etc.
• Interest in developing sustainable ICT solutions, focusing on modern ICT
• Interest and understanding of customer-oriented service delivery, with a focus on innovative enterprise ICT solutions, collaboration and customer experience
• Understanding of data management, including real-time/streaming data, data warehousing and data cleansing
• Experience in performance management, process, redesign, innovation
• Experience with consulting projects
• Strong written and verbal communication skills are highly desirable

Skills

• Office 365 Proficiency
• Microsoft cloud technologies
• IT Service Management
• Project Management
• Business intelligence tools
• Data analysis in Excel
• Power BI
• Data Management
• Customer-oriented service delivery
• Sustainable ICT solutions
• Data Visualization
• Web analytics
• Graphic Design
• User interface design
• Human-computer interaction
• Digital marketing
• Performance Management
• Process redesign

Languages

English