Chief of Section, Information Systems and Telecommunications

The Chief of Section, Information Systems and Telecommunications, P-5, leads the design and implementation of major ICT systems initiatives to support digital transformation and service delivery within the United Nations Support Office in Haiti. The role involves providing technical and policy advice, managing teams, overseeing procurements, and ensuring stable and effective systems environments in a challenging operational context.

Responsibilities

• Conceptualizes, develops strategy for and oversees the design and implementation of major systems initiatives to support digital transformation, resilience and scalable service delivery.
• Provides authoritative technical and policy advice to senior managers on systems provisioning, data center or cloud hosting, network operations, and collaboration technologies, identifying and planning for future needs and developing best practices.
• Leads and directs a team of information systems officers and telecommunication officers; plans and allocates work assignments; coaches, mentors, and evaluates staff; participates in recruitment and training program development.
• Manages procurements for IT infrastructure and related systems, including needs assessments, bid preparation, contract arrangements, and vendor management.
• Develops and monitors performance measures to ensure services meet time, cost, and quality standards.
• Sets up, controls and oversees onsite user support services.
• Prepares and monitors the budget, work program, and spending plan.
• Develops innovative solutions to resolve intricate problems impacting critical organizational areas.
• Ensures development of standards, procedures and practices for a stable and effective systems environment.
• Leads efforts to collect and analyze data to identify trends for data-driven planning, decision-making, presentation and reporting.
• May perform other duties as required.

Requirements

• Advanced university degree (Master's degree or equivalent) in computer science, information systems, mathematics, statistics or related field.
• A first-level university degree in combination with additional two years of qualifying experience may be accepted in lieu of the advanced university degree.
• ITIL and project management (PRINCE2 or PMP) certifications are required.
• Certifications or other industry recognized certifications in the areas of information security, risk management, and cloud security are desirable.
• Training or certification in cloud technologies or modern ICT architectures is desirable.
• A minimum of ten years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area is required.
• At least five years of experience in leading and managing large scale ICT systems and digital transformation initiatives in a large international organization and/or UN organization is required.
• Experience in startup operations to establish ICT support from the ground up in harsh environments with non-existent or minimal infrastructure is required.
• Experience in performing or supervising information security assessments and in providing technical advice on the design of highly secure information technology solutions, including cryptographic controls and integrated authentication solutions are required.
• Experience in managing complex stakeholder relationships, including engagement with international organizations, government entities, and security forces, is required.
• Experience in the formulation of ICT budgets and oversight of procurement activities, including vendor management and contract administration, is required.
• Experience overseeing teams using modern technology stacks—including cloud platforms, data models, APIs, microservices architectures, and DevOps practices, is desirable.
• Experience in data analytics or related area is desirable.
• Experience in managing a large multicultural team at country, regional and global levels is desirable.
• English is required at UN Level III proficiency in reading, writing, listening, and speaking.
• French is desirable at UN Level II proficiency in reading, writing, listening, and speaking.

Skills

• ITIL Certification
• Project Management
• Prince2
• PMP Certification
• Information Security
• Risk Management
• Cloud Security Architecture
• Cloud Technologies
• IT Architecture
• Computer Information Systems
• Digital Transformation
• Information Security Assessment
• Cryptographic Controls
• Integrated Authentication
• Stakeholder Engagement
• ICT Budget Formulation
• Procurement Management
• Vendor Management
• Contract Administration
• Team Leadership
• Data Analytics

Languages

English, French