Business Intelligence, IB Applications Manager, MGM7, M7

Lead and manage the delivery of software programming, technical improvements and support for the Postal Technology Centre Directorate (DCTP) of the Universal Postal Union. Supervise a team of software developers, oversee systems software architecture design, and coordinate data analysis and reporting platforms to support postal services.

Responsibilities

• Lead and manage the delivery of software programming, technical improvements and support for the DCTP.
• Supervise and support a team of software developers, oversee systems software architecture design, and coordinate the operation of data analysis and reporting platforms.
• Manage and oversee the work of the software development team, ensuring effective daily operations and project progress.
• Conduct performance discussions, support staff development, and ensure clear task distribution.
• Coordinate feasibility studies and contribute to the analysis of user requirements in the preparation of functional specifications for data analytics and quality of service applications.
• Participate in the design of the new technical specifications and architecture of the overall software solution.
• Develop and maintain project plans, including estimating workload, timelines and key deliverables.
• Set priorities and manage the schedule of tasks allocated to the team.
• Provide technical oversight and direction to team members during software development and consolidate final software package.
• Ensure development and unit testing of software modules according to specifications and project plan.
• Facilitate internal collaboration to share knowledge and promote reuse of common technologies and software components.
• Ensure adequate source code documentation and support technical writer for end user documentation.
• Participate in establishing detailed test plans and collaborate in testing and correcting software.
• Maintain technical oversight of deployed modules and ensure ongoing performance and compliance.
• Coordinate training sessions and demonstrations for staff and operators.
• Maintain IT technical expertise through continuous survey of external IT landscape.
• Evaluate and recommend new IT platforms and software development tools.
• Organize internal knowledge-sharing sessions and facilitate learning opportunities for the team.
• Ensure new user requirements are included in reports and manage planning of development and upgrades of data analysis and reporting platforms.
• Follow up on business development by participating in UPU group meetings.

Requirements

• First-level university degree (BSc or similar) in computer science, engineering or related fields.
• At least four years of progressively responsible experience in software development, including hands-on experience in leading or coordinating technical teams or projects.
• Knowledge of C# and .Net development platform is required.
• Knowledge of developing mobile, web and desktop applications with n-Tier architectures is required.
• Knowledge of T-SQL, Microsoft SQL Server administration is required.
• Understanding of IT networking, operations and security, as well as user account management across the applications and databases is required.
• Ability to monitor, and maintain in good working state, the related reporting and data analytics platforms, is required.
• Introduction to ISO 27001 is required.
• English language proficiency at UN Level II is required.
• French language proficiency at UN Level II is desirable.

Skills

• C# Development
• .NET development
• Software Development
• Mobile Application Development
• Web Application Development
• Desktop Application Development
• N-Tier Architecture
• T-SQL
• MS SQL Database Administration
• IT Networking
• IT Operations
• IT Security
• User account management
• Data Analytics Platforms
• Reporting Platforms
• ISO 27001
• Engineering Team Leadership
• Project Coordination

Languages

English, French