Technology & Digital Manager

The Technology & Digital Manager leads the development and implementation of SCIDN’s technology and digital transformation agenda, supporting organizational strategy and operational excellence. The role involves managing technology governance, enterprise systems, cybersecurity, data governance, AI, and digital innovation to improve efficiency and impact for children.

Responsibilities

• Lead the development and implementation of SCIDN’s Technology & Digital Strategy aligned with organizational priorities and transformation goals
• Advise Senior Management Team and function leads on technology and digital transformation priorities
• Develop and maintain technology roadmaps and architecture principles for scalable and sustainable investments
• Establish and strengthen governance frameworks, policies, standards, and procedures for IT operations, enterprise systems, cybersecurity, data, AI, and digital innovation
• Manage technology risks and drive continuous improvement in security, compliance, and service delivery
• Ensure compliance with Save the Children standards, donor requirements, local regulations, and industry best practice
• Lead optimization, enhancement, governance, and adoption of enterprise platforms and digital solutions including ERP, CRM, HR systems, collaboration platforms, and data analytics
• Work with business owners to improve processes, increase automation, strengthen system integration, and enhance user experience
• Strengthen data governance and promote effective use of organizational data for planning, performance management, decision-making, and reporting
• Establish data lifecycle management practices in line with organizational, legal, and regulatory requirements
• Advise on technology platforms and infrastructure for data governance, information management, analytics, and reporting
• Ensure trusted, secure, and accessible organizational data through appropriate data architecture and technology solutions
• Identify and implement practical AI solutions to improve productivity and organizational learning
• Ensure reliable, secure, and cost-effective technology services, infrastructure, networks, cloud platforms, and end-user support
• Strengthen cybersecurity through risk management, user awareness, incident response, and business continuity planning
• Monitor technology service performance and drive continuous improvement
• Manage technology budgets and procurement ensuring value for money and alignment with priorities
• Oversee vendors, consultants, implementation partners, and service providers ensuring performance and contract compliance
• Support emergency preparedness and humanitarian response with technology leadership and operational support
• Lead, coach, and develop the Technology & Digital team to deliver high-quality services and strategic outcomes
• Promote digital literacy, technology adoption, innovation, and change management across the organization
• Build a culture of collaboration, accountability, continuous improvement, and service excellence

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
• Minimum 10 years of progressively responsible experience in technology, digital transformation, enterprise systems, or information management
• Demonstrated experience leading digital transformation, business process improvement, or technology-enabled organizational change
• Experience managing enterprise systems such as ERP, CRM, collaboration platforms, and business applications
• Strong understanding of technology governance, cybersecurity, risk management, data governance, and digital best practice
• Experience managing technology vendors, budgets, and projects
• Strong stakeholder management, communication, analytical, and leadership skills
• Fluency in English and Bahasa Indonesia
• Hands-on experience with Oracle NetSuite, Salesforce or other CRM, HRIS, project and portfolio management systems, Microsoft 365, data warehouses, analytics platforms, AI technologies, and cloud-based business solutions (desirable)
• Experience in INGOs, development, or humanitarian organizations (desirable)
• Relevant certifications in project management, cybersecurity, cloud technologies, data analytics, or digital transformation (desirable)

Skills

• Digital Transformation
• Enterprise Systems Management
• ERP Management
• CRM Management
• Business Process Improvement
• Technology Governance
• Cybersecurity
• Risk Management
• Data Governance
• IT Vendor Management
• Budget Management
• Project Management
• Stakeholder Management
• Oracle NetSuite
• Salesforce
• HRIS Management
• Project Portfolio Management
• MS Office 365
• Data Warehouse
• Analytics Platforms
• AI Technologies
• Cloud-based Business Solutions

Languages

English, Bahasa Indonesia