IT and Administration Officer - (National candidate only)

The Administration and IT Officer provides timely support for administration, office management, and IT systems at the country office and extends support to project and field offices. Responsibilities include office and administrative support, IT systems and network operations, helpdesk and troubleshooting, IT security, data backups, and capacity building. The role requires flexibility to support emergency response efforts.

Responsibilities

• Provide office and administrative support services at the country office and project/field offices
• Oversee IT systems and network operations including servers, network devices, and collaboration tools
• Offer helpdesk and troubleshooting support to end-users
• Ensure IT security and perform data/information backups according to SCI standards and procedures
• Conduct capacity building and training for end-users on IT systems and tools
• Participate in emergency response team and carry out responsibilities as assigned during major humanitarian emergencies
• Adjust working hours and duties as needed during emergency situations

Requirements

• Bachelor degree of Computer Science and Engineering or equivalent
• Certification of Office Administration or Public Administration
• Certification of Microsoft Certified IT Professional (MCITP) is a plus
• Minimum of 3 years of professional experience in the field of Information technology with a solid skill of system/ network administration
• Minimum 2 year practical experience in office administration, office management, and/or administration related roles and road safety management
• Demonstrate working experience with Microsoft Windows Server 2012/ 2016 and its network services such as Active Directory, DHCP, DNS, Print Server, File Server, WDS, WSUS, Microsoft Office 365 configuration as well as its collaboration tools
• Ability to train end-users the use Microsoft Office 365 features
• Technical knowledge in Virtualisation environment (Microsoft Hyper-V and VMware)
• Technical knowledge of cloud computing on Azure, AWS
• Demonstrate working experience with switch, router, VPN, firewall and PABX configuration i.e. on MikroTik, FortiGate…
• Ability to plan and organize a substantial workload that includes complex, diverse tasks and responsibilities in both development and emergency contexts
• Strong, flexible, collaborative interpersonal skills with the ability to lead during through periods of change analytical, with demonstrated ability to make difficult decisions
• Ability to perform system administration tasks within network and server system
• Ability to priority workload
• Sound knowledge of system troubleshooting
• Demonstrate strong skills on client focus and customer service
• Passionate to learn new technologies for continuous self-development and effective personal work practices
• Willing to participates and cooperate with other team members in achieving team objectives, as well as shares expertise, knowledge, and information for the benefit of all
• Ability to relate with people through effective interpersonal and communication skills
• A commitment to the mission, vision and values of Save the Children
• Strong oral and written communication skills in English

Skills

• System Administration
• Network Administration
• MS Windows Server
• Active Directory
• DHCP
• DNS
• Print Server
• File Server
• WDS
• WSUS
• Office 365 Configuration
• Office Management
• Road Safety Management
• End-User Training
• Virtualization
• Microsoft Hyper-V
• VMware
• Cloud Computing
• Azure
• AWS
• Switch configuration
• Router Configuration
• VPN Configuration
• Firewall setup
• PABX Configuration
• MikroTik
• Fortigate Configuration
• System Troubleshooting
• Help Desk Support
• IT Security
• Data Backup Solutions
• Capacity Building
• Workload Management
• Client Focus
• Customer Service

Languages

English