IT Assistant

The IT Assistant provides availability and reliability of the ICT infrastructure, applications and connectivity. The role includes first line support, advice and solutions to ICT users, ensuring timely resolution of issues, maintaining IT system security and compliance, and coordinating maintenance with external service providers.

Responsibilities

• Provide first line support, advice and solutions to ICT users in relation to application, data and business process issues, ensuring all issues are resolved in a timely fashion.
• Ensure that IT system security and organizational compliance, processes and procedures are in place and properly maintained at the Country Office.
• Perform proactive tasks for ICT infrastructure and corporate applications maintenance.
• Facilitate the diagnosis of IT equipment and coordinate maintenance with external service providers.

Requirements

• Master Degree/ Diploma in Computer Studies with 2 years working experience.
• Proven ability and experience in setting up LANs and telecommunications networks.
• Experience of supporting LANs, WANs.
• Experience of Microsoft Windows Server administration.
• Experience of Microsoft Office 365, Active Directory, Microsoft Exchange.

Skills

• LAN Setup
• Telecommunication Networks
• LAN Support
• WAN Support
• Microsoft Windows Server Administration
• MS Office 365
• Active Directory
• MS Exchange
• Network Infrastructure Maintenance
• IT System Security
• First Line IT Support
• User Support Management
• IT Compliance
• Coordination with Service Providers