Deputy Head (Workspace Management and Business Continuity)

The Deputy Head of Workspace Management and Business Continuity is responsible for translating strategy into governed delivery by driving prioritisation, integrated planning, portfolio oversight, and decision preparation to ensure critical deliverables and key projects are delivered on time, within budget, and to required quality. The role includes acting as Head of WMBC in the Head's absence and maintaining a dynamic, future-ready NATO HQ aligned with evolving priorities.

Responsibilities

• Maintain an integrated programmatic overview of WMBC’s portfolio and prioritised daily operation to consolidate milestones, dependencies, operational impacts, risks, constraints and delivery status across WMBC.
• Establish and enforce governance and controls (business cases, stage gates, change control, integrated master plans, RAID, assurance/decision logs) to ensure compliance with NATO regulations, standards and best practice.
• Manage resources across projects and operations.
• Identify project delivery risks and recommend solutions.
• Plan and execute surge capacity for critical projects and essential daily operations to ensure timelines, budget and quality are not compromised, when necessary.
• Provide briefs on planning, prioritisation and scenario analysis to support leadership decision-making.
• Coordinate with key stakeholders in enabling services to ensure key tasks are delivered in a timely manner.
• Perform any other related duty as assigned.

Requirements

• Possess a university degree in Architecture, Engineering (civil/structural/mechanical/electrical) or a closely related discipline involving facilities, workspace or infrastructure delivery.
• Have at least 8 years of relevant experience, including at least 5 years in management roles.
• Have experience in delivery of multi-year programmes and portfolios in complex operational environments in an engineering or facilities management related programme of work.
• Have experience with programme and project management, including relevant certification (e.g. PMP, Prince2, MSP).
• Possess minimum levels of NATO's official languages (English/French) V (“Advanced”) in one; and III (“Intermediate”) in the other.
• Experience in business continuity management and operational resilience, including exercise planning and continual improvement actions is an advantage.
• Professional experience in an international environment with complex governance, formal processes and high-accountability delivery is an advantage.
• Experience with transformation delivery, demonstrating commercial acumen, supplier and contract performance oversight is an advantage.

Skills

• Architecture
• Civil Engineering
• Structural Engineering
• Mechanical Engineering
• Electrical Engineering
• Facilities Management
• Workspace Management
• Infrastructure Delivery
• Programme Management
• Project Management
• PMP Certification
• Prince 2 Certification
• MSP Certification
• Business Continuity
• Operational Resilience
• Exercise Planning
• Portfolio Oversight
• Supplier Performance Monitoring
• Contract Performance Oversight
• Commercial Acumen

Languages

English, French