Program Manager, Disaster Services

The Program Manager, Disaster Services supports disaster preparedness and response by leading volunteer teams, engaging community partners, and managing disaster relief operations in the assigned geographic area. This role requires collaboration with volunteers and internal partners to ensure readiness and effective disaster cycle services.

Responsibilities

• Lead and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming throughout the assigned geographic area or functional activities throughout the region.
• Implement disaster cycle services activities within assigned geographic area or specific functional activities within the region.
• Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically.
• Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery.
• Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies.
• Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers.
• Act as the Red Cross disaster subject matter expert within the assigned geographic area, to maximize Red Cross presence and community engagement and mobilization.
• Prospect and partner with organizations and leaders supporting frontline communities and community resiliency before, during and after disasters.
• Initiate and coordinate disaster relief operations in the assigned geographic area, or functional activities in the region in alignment with the Disaster Cycle Services Concept of Operations.
• Identify, build trust in, and increase access to disaster services in diverse, historically underserved communities.
• Build relationships and partnerships with trusted and diverse organizations within assigned priority communities to extend the reach and trust of the Red Cross.

Requirements

• Bachelor's degree required, or equivalent combination of education and related experience required.
• Minimum 5 years of related experience with building, mobilizing, leading and developing volunteer teams to execute a social services program or service.
• A Valid Driver’s License and a clean MVR.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
• Proven record of accomplishment of collaboration with diverse groups and individual’s representative of all the demographics of this community, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management.
• Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Ability to work outside of regular duty hours including nights and weekends.

Skills

• Volunteer Team Leadership
• Social Services Management
• Disaster Preparedness
• Disaster Response
• Community Engagement
• Program Trend Analysis
• Decision Making
• Program Improvement
• Collaboration with Diverse Groups
• Priority Management
• Facilitation
• Problem Solving
• Marketing
• Partnership Management
• MS Word
• MS Excel
• MS PowerPoint
• Microsoft Outlook

Languages

English