Safety & Wellness Coordinator: ASF, DEPTH & VOCA

The Safety & Wellness Coordinator collaborates with casework staff to assess client needs, support outreach efforts, and connect individuals to community-based resources. This role builds internal and external partnerships to strengthen IRC's Safety & Wellness programs across Arizona, providing trauma-informed, client-centered services to asylum seekers and victims of crime.

Responsibilities

• Identify participants, coordinate outreach, conduct surveys and interviews, and manage participant care for DEPTH Research Project.
• Provide direct support and services to participants.
• Complete required CITI research training.
• Support enrollment for asylum seekers based on arrival patterns in VOCA Program.
• Maintain case files and enter program data.
• Provide client support in coordination with the VOCA team.
• Deliver trauma-informed, client-centered services to asylum seekers.
• Assess needs, connect clients to services, and develop referral plans aligned with program eligibility.
• Provide light-touch case support, including assessments, crisis support, and referrals for additional resources.
• Maintain relationships with law enforcement and other key agencies.
• Develop strategies to identify and refer victims of crime.
• Lead outreach and training efforts to meet program goals.
• Coordinate data collection, evaluation, and compliance reporting.
• Collaborate with IRC staff to finalize quarterly and semi-annual reports.
• Represent IRC in coalitions, task forces, and partner networks.
• Recruit and supervise volunteers/interns as needed.
• Participate in donor meetings, staff development, and team activities.
• Follow all IRC policies and procedures.
• Perform other duties as assigned.

Requirements

• Bachelor’s or advanced degree in Social Work, Human Services or similar field strongly preferred; comparable related work experience may be substituted.
• 2+ years of related work experience; 1-year minimum working with asylum seekers, victims of crime or other vulnerable populations.
• In-depth knowledge of asylum issues, trends, laws, and regulations and understanding of victim perspective and needs.
• Case management and/or victims assistance experience preferred.
• Experience conducting training and outreach to diverse audiences.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Excellent written and spoken English skills.
• Strong organizational skills and detail-oriented.
• Excellent writing and analytical skills.
• Public Speaking and/or presentation experience preferred.
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
• Computer literacy, data base experience preferred.
• Ability to work independently and be a flexible team player.
• Fluency in written and spoken English and Spanish.
• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Skills

• Case Management
• Victim assistance
• Training Delivery
• Outreach Coordination
• Relationship Building
• Diplomacy
• Networking
• Problem Solving
• Time Management
• Written Communication
• Analytical Skills
• Public Speaking
• Cross-Cultural Communication
• Team Collaboration
• Computer Literacy
• Database Management
• Trauma-Informed Practice
• Client-Centered Service Delivery
• Knowledge of Asylum Laws
• Spanish Fluency
• Driving License

Languages

English, Spanish