Blood Collection Staff - Customer Service

The Blood Collection Staff - Customer Service role involves assisting with the blood collection process including donor interaction, equipment setup, and ensuring safety procedures are followed. Paid phlebotomy training is provided, and the position supports the American Red Cross's mission to save lives through blood donations.

Responsibilities

• Utilize healthcare and/or customer service skills to assist with every step of the blood collection process
• Collaborate with team members to transport and setup equipment at collection sites
• Create a welcoming and comfortable environment for volunteer donors
• Follow all safety procedures while collecting lifesaving blood donations
• Take time to personally connect with donors and help them understand the impact of their donation
• Ensure blood collected meets goals and regulatory requirements and can be safely transfused
• Drive Red Cross vehicles and assist with setup and teardown of equipment at donation sites
• Work variable shifts including early mornings, late nights, weekends, and holidays, with possible overnight travel

Requirements

• High school diploma or equivalent is required
• Customer service experience and effective verbal communication skills are required
• A current, valid driver's license with a good driving record is required
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required
• Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles
• Basic computer skills are required
• Must be proficient with Microsoft office applications
• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) is preferred
• Prior leadership experience is preferred

Skills

• Customer Service
• Verbal Communication
• Valid Driver's License
• Manual Dexterity
• Physical Stamina
• Basic Computer Knowledge
• Microsoft Office Suite
• Phlebotomy
• Blood Collection
• Safety Procedures

Languages

English