Blood Collections Team Lead

The Blood Collections Team Lead supports mobile blood drive operations by leading and mentoring blood collection staff, performing phlebotomy duties, and ensuring regulatory compliance. This role involves coaching, customer service, and operational leadership within community blood drives.

Responsibilities

• Lead the team and drive for results through excellent customer service
• Model professionalism and compassion while serving as an ambassador to the public for the nation’s largest not-for-profit blood banking organization
• Work as a lead/charge at the mobile blood drives within the community and conduct phlebotomy
• Able to work independently with attention to detail along with the knowledge of daily operations to ensure the blood the team collects meets regulatory requirements
• Setup and tear down equipment required to conduct a mobile blood drive
• Work a variable schedule which may include early mornings, late nights, weekends, and holidays
• Overnight travel may be required in some locations

Requirements

• Associates Degree or equivalent combination of education and related experience (18 months to four years of work experience in a related field) is required
• Minimum 1 year leadership experience in environments with public interaction required
• Phlebotomy experience is preferred
• Customer service experience, effective verbal communication and public relations skills are required
• A current valid driver's license and a good driving record is required
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required
• Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles
• Basic computer skills are required
• Must be proficient with Microsoft office applications
• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) is preferred
• Prior leadership experience in healthcare settings is preferred

Skills

• Leadership in Healthcare
• Phlebotomy
• Customer Service
• Verbal Communication
• Public Relations
• Driving
• Manual Dexterity
• Microsoft Office Suite
• Basic Computer Knowledge
• Regulatory Compliance
• Technical Mentoring
• Blood Collection

Languages

English