Medical Assistant

The Medical Assistant will perform reception and data entry duties related to the Migration Health Assessment Centre in Manila, providing information on health assessment programs, processing applicants, and supporting medical staff communications. The role requires flexibility to work in reception, data processing, or communications centre tasks.

Responsibilities

• Provide migrants’ information regarding health assessments by email and by phone
• Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries
• Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required
• Maintain daily statistics related to health assessments and update the records
• Contribute to customer satisfaction evaluation management
• Perform all necessary data processing activities of the Migration Health Assessment Centre such as receiving and explaining the registration process to applicants, providing briefing on health assessment/TB screening process, checking applicant’s identity, entering biodata and needed information in the platform, taking photos using webcam and uploading images, printing and uploading medical and consent forms
• Maintain daily statistics and data reporting related to health assessments/TB Screening
• Perform other duties as assigned

Requirements

• University degree from an accredited academic institution, with at least two years of relevant professional experience
• Experience in computer data entry, elaboration, and analysis or in a call centre in a busy institution, preferably a medical one
• Prior work experience in hospital or health care setting is an advantage
• Proficient in Microsoft Office applications e.g. Word, Excel, PowerPoint, E-mail, Outlook
• Demonstrates strong attention to detail and the ability to organize records and documentation in a systematic and methodical manner
• Shows discretion, client-oriented and patient
• Willing to learn new processes and tasks
• Typing speed of at least 60 words per minute
• High computer literacy in Windows and MS Office is mandatory
• Knowledge of graphic design would be an asset
• Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage
• Fluency in English and Filipino (oral and written)

Skills

• Data Entry
• Data Analysis
• Call Center Operations
• Hospital Experience
• Healthcare Setting Experience
• MS Word
• MS Excel
• MS PowerPoint
• Microsoft Outlook
• Record Management
• Documentation Organization
• Typing Speed 40 wpm
• Windows Operating System
• Medical Terminology
• Secretarial experience
• Archival Experience

Languages

English, Filipino