Tech Team Intern

The Tech Team Intern will provide flexible operational and technical support to the IG Tech Team within the Private Partnerships & Fundraising Division (PPF). The role combines operational coordination, reporting support, hands-on involvement in systems, testing, data validation, and contribution to platform-related processes across fundraising technologies.

Responsibilities

• Support recurring operational processes across the Tech Team, including task tracking and follow-up activities.
• Assist in coordinating activities across teams and platforms, ensuring alignment and timely execution.
• Contribute to preparation of operational updates, summaries, and status tracking.
• Provide support across key platforms (Salesforce, SharePoint, Asana, Microsoft 365).
• Assist with data validation, uploads, and basic system checks.
• Support ongoing platform-related activities linked to fundraising operations.
• Participate in testing activities for platform updates, new features, and process improvements.
• Document bugs, inconsistencies, or issues identified during testing.
• Support validation of system outputs, reports, and data processes.
• Assist with maintaining reporting trackers and validating recurring reports.
• Monitor data flows and flag inconsistencies, delays, or anomalies for follow-up.
• Support preparation of structured reporting outputs and operational summaries.
• Maintain and improve internal documentation, process guides, and operational materials.
• Support organization of SharePoint and documentation repositories.
• Contribute to onboarding and knowledge-sharing resources for the team.
• Identify opportunities to improve workflows, task coordination, and system usage.
• Support implementation of improved practices in tracking, reporting, and operational processes.

Requirements

• University degree in Information Technology, Computer Science, Business Administration, Information Systems, or related discipline.
• Previous internship, and/or working experience in operational, administrative, or technical support activities would be an advantage.
• Familiarity with Microsoft 365 applications including Outlook, Excel, Teams, and SharePoint.
• Basic understanding of operational platforms and collaboration tools such as Salesforce and Asana.
• Good organizational and documentation skills with attention to detail.
• Ability to follow recurring operational processes and maintain accurate records and reporting trackers.
• Basic understanding of data handling, reporting activities, and operational follow-up processes.
• Ability to support testing, validation, and coordination activities across different operational tasks.
• Comfortable working across multiple tasks and platforms within a fast-paced operational environment.
• Good communication, organizational, and coordination skills.
• Ability to work independently while also collaborating effectively within a team environment.
• Motivated, adaptable, and willing to learn new processes and systems.
• Ability to manage multiple tasks and follow up on recurring operational activities.
• Strong attention to detail and problem-solving mindset.
• Professional and collaborative approach when working with internal stakeholders.
• Excellent command of spoken and written English.

Skills

• MS Office 365
• Outlook
• Excel
• Teams
• SharePoint Development
• Salesforce
• Asana
• Operational Support
• Administrative Support
• Technical Support
• Data Handling
• Reporting Activities
• Operational Follow-up
• Testing and Validation
• Documentation Skills
• Organizational Skills
• Coordination Skills
• Process Management
• Records Keeping
• Multi-tasking Skills
• Stakeholder Collaboration

Languages

English