Senior Manager, Global Change - Cash & Voucher Assistance (CVA)

The Senior Manager, Global Change - Cash & Voucher Assistance (CVA) leads the change management for the scaling and improvement of the Integrated CVA solution globally. The role involves developing and implementing change plans, managing stakeholder engagement, and ensuring successful adoption of new processes and technologies across Save the Children International's country offices and members.

Responsibilities

• Develop detailed change impact analyses to identify the difference between current and future states across all workstreams in the initiative, and ensure that all people, process and system changes are documented, understood and effectively communicated.
• Define a change approach to ensure that the desired changes are delivered effectively and in a sustainable way.
• Develop detailed transition plans which capture all necessary activities at project and country level to manage the change process and deliver the solutions.
• Develop a stakeholder analysis and ensure that it feeds into the development of change and communications planning.
• Develop and manage the change and communications plan and the stakeholder engagement plan and ensure this factors in all key requirements.
• Develop communications and change management material to support the engagements – such as a Compelling Story, Current/Future State Analysis, and overall change impact assessments.
• Initiate various pathways of interactive communication that contribute to the acceptance, support and implementation success of the initiative.
• Define the approach, manage the workstream plan, and ensure effective delivery of the outcomes of this workstream.
• Develop and manage an ‘internal’ change and communications plan for the project team, reference groups and governance groups, to ensure they are kept abreast of plans, progress and changes and that their input is integrated into the initiative.
• Act as a key part of the Project Management team, supporting the Project Lead to ensure change is effectively managed for the project, acting as a stand in for the project lead in key governance forums etc. during absence.

Requirements

• Considerable experience in leading the Change Management of large, global, transformation projects within Save the Children or equivalent scale organisation across both System and Non-System change.
• Demonstrates direct accountability for issue resolution and capacity building to empower others in problem-solving as well as a passion for achieving results and displaying proactivity.
• Extensive experience working across multiple project phases to deliver change management oversight and interventions effectively.
• Familiarity with industry change management standards including evidence of completing formal training, with the ability to hold project teams accountable to those standards.
• Demonstrated experience in engaging and collaborating with global stakeholders across various levels of the organisation including Senior Leaders, from diverse contexts.
• Ability to build and maintain effective working relationships with team members, colleagues, members, and external partners.
• Demonstrable experience assessing change impact across complex system and non-system transformation including documenting as-is and to-be process and interventions to manage transition.
• Strong analytical skills with the ability to define a clear way forward, resolve issues, and secure stakeholder buy-in.
• Demonstrable coaching skills to develop others' capabilities in change management.
• Experience working in a dynamic environment characterised by high levels of change and quick turnaround times while maintaining high standards of delivery.
• Experience leading change for a project focused on systems and behavioural change for a complex global stakeholder group where digital literacy is varied.
• Bachelor’s degree or equivalent work experience.
• Understanding of a structured Change Management Methodology or accredited Change Management training.
• Non-profit sector knowledge/experience (especially international development projects) is desirable.
• Second language – French, Spanish or Arabic is desirable.
• External Change Management Accreditation is desirable.

Skills

• Change Management
• Change Impact Analysis
• Stakeholder Engagement
• Capacity Building
• Coaching
• Issue Resolution
• Process Documentation
• Systems Transformation
• Non-System Change
• Project Management
• Stakeholder Collaboration
• Digital Literacy
• Formal Change Management Training
• Nonprofit Sector Knowledge
• Integrated CVA Solution
• Change Management Accreditation

Languages

English