Regional Volunteer Services Officer

The Regional Volunteer Services Officer (RVSO) oversees volunteer programs and services to ensure sufficient volunteer availability to meet operational needs. The role involves managing staff and volunteers, implementing strategies, cultivating relationships, and leading multiple volunteer programs or services at a regional or national scale.

Responsibilities

• Develop, implement and execute strategy within area of responsibility to advance volunteer services.
• Oversee risk management issues specific to volunteer services.
• Lead and empower a team to implement and execute streamlined, flexible, effective programs, activities, systems and processes.
• Ensure goals are set, monitored and realized including attainment of national standards.
• Responsible for the management of volunteer and paid staff including hiring, training, coaching, evaluating and managing performance.
• Design and monitor effective metrics.
• Collect data and present key performance indicators and updates to management.
• Build relationships and collaborate with internal partners, staff, volunteers, community, and external organizations.
• Work with internal partners to implement strategies for strengthening the Red Cross brand and ensure communication and a consistent experience for volunteers.
• Serve as a resource to volunteers and internal partners and lead efforts to maximize involvement, efficiency and institutionalization of volunteer support.
• Ensure that strategic partnerships are maximized to support relevant lines of service throughout the organization.
• Lead project/program implementations.
• May have budgetary responsibility.
• May be responsible for grant coordination duties in contract-funded programs.
• Interpret and administer policies, process, and procedures that may affect sections and subordinate units.

Requirements

• Bachelor's degree required.
• Minimum 5 years of related experience.
• Minimum of 3 years of supervisory or management experience.
• Excellent organizational skills and ability to effectively implement programs.
• Ability to work on a team.
• Ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement solutions appropriately.
• Ability to work independently while developing and motivating a functioning team.
• Excellent interpersonal skills in dealing with all levels of staff, volunteers and donors.
• Excellent oral and written communication skills, including training, presentation and negotiating skills.
• May involve travel.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Skills

• Volunteer Management
• Staff Supervision
• Program Implementation
• Organizational Skills
• Team Leadership
• Multi-tasking Skills
• Problem Analysis
• Solution Implementation
• Independent Work
• Team Motivation
• Interpersonal Skills
• Donor Relations
• Oral Communication
• Written Communication
• Training Delivery
• Presentation Skills
• Negotiation Skills

Languages

English