Information Technology (IT) Coordinator

The IT Coordinator will lead the coordination and delivery of IT support services, managing local IT infrastructure, and administering corporate systems. The position ensures the provision of secure, reliable, and efficient technology services that support business continuity, enhance user productivity, and enable the achievement of organisational goals.

Responsibilities

• Develop and implement IT operational and disaster recovery plans to ensure continuity of services.
• Ensure system security, access control, and compliance with corporate policies and procedures.
• Maintain reliable IT infrastructure, applications, and connectivity to support business operations.
• Provide timely first-line IT support and resolve user issues effectively.
• Perform proactive maintenance of IT systems to ensure business continuity and service levels.
• Support programme delivery within PIIAs through effective IT solutions and information management.
• Build user capacity by enhancing IT skills among staff and communities.
• Ensure adherence to safeguarding policies and perform additional duties as required
• Support to implement ICT operational plans (including information security) to ensure continuous delivery and operation of Information Systems.
• Support the implementation of ICT disaster recovery plans within the business continuity plan to ensure timely and effective restoration of ICT services in the event of a disaster.
• Recommend for approval the ICT infrastructure that complies with corporate standards for business continuity
• Maintain agreed levels of service provision and service levels to ensure compliance.
• Control appropriate Information Security plans to optimise the use of technology in support of the organisation’s objectives.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field, with a minimum of 5 years’ relevant professional experience
• Demonstrated expertise in designing, deploying, and managing LAN/WAN infrastructure and telecommunications networks.
• Strong hands-on experience in administering enterprise systems, including Microsoft Server environments, SQL Server, and email platforms (e.g., Exchange/Office 365).
• Proven experience in implementing, managing, and supporting organisational information systems and related technologies.
• Solid understanding of IT service management, system security, and business continuity practices.
• Capability to communicate ideas and technical information to a non-technical audience
• Working collaboratively as a team player, listens actively and values contributions
• Self-management and personal accountability
• Embraces Child-centeredness, Child protection, Community participation and partnership
• Capability to coordinate and cooperate within interdisciplinary teams
• Able to prioritise work effectively for execution with limited resources

Skills

• LAN/WAN Infrastructure Design
• Telecommunications Network Management
• Microsoft Server Administration
• SQL Database Management
• Exchange Administration
• Microsoft 365 Administration
• IT Systems Implementation
• IT Service Management
• System Security
• Business Continuity
• IT Support Coordination
• Local IT Infrastructure Management
• Enterprise Systems Administration

Languages

English