Human Resources Officer (HR Systems and Analytics) (P)

The Human Resources Officer (HR Systems and Analytics) supports the review and analysis of Oracle Human Capital Management functionalities, assesses system utilization, and identifies opportunities for enhancements. The role contributes to ERP initiatives to improve efficiency, data consistency, and operational effectiveness across IOM.

Responsibilities

• Support the collection and consolidation of HR business functional requirements across units and regions, supporting the identification of inefficiencies, overlaps and systemic issues; propose practical improvements and standardisation opportunities to enhance efficiency, cost‑effectiveness and optimal use of HR systems and services.
• Act as a focal point for the coordination and follow‑up of HR system enhancements, participating in functional design discussions with technical and development teams; track progress, risks and dependencies, and escalate mitigation measures to support timely and compliant delivery of solutions.
• Participate in the preparation and rollout of HR system updates and releases, contributing to change management activities for HR‑related enhancements; assist in the development, review and periodic update of SOPs, guidelines, manuals and end‑to‑end process documentation.
• Support the implementation of strategic and operational work plans to strengthen, enhance and institutionalise internal controls for central HR operations.
• Provide back-up support to maintain continuity of the activities in the absence of the primary role holder and carry out delegated tasks where required.
• In conjunction with Organizational Compliance and Capacity Building (OCCB) unit, participate in the analysis and validation of HR data quality and service delivery on an ongoing basis, verifying adherence to established policies, standards, controls and governance frameworks; support the identification, documentation and follow-up of corrective actions in coordination with OCCB and GSSC.
• Participate in the development and delivery of HR knowledge management initiatives and learning assets, including SOPs, guidance materials, micro‑learnings and training sessions; assess training effectiveness, identify recurring user issues in collaboration with User Support and Change Management teams, and support targeted capacity‑building actions.
• In collaboration with the Analytics and Innovation unit (AI), support the design, testing and refinement of custom AI‑enabled solutions supporting HR processes and decision‑making, including participation in agentic engineering initiatives; support requirements definition, use‑case validation and functional feedback to ensure solutions are aligned with HR business needs, governance standards and operational realities.
• Participate in the monitoring of HRSA, including workload tracking, objective follow‑up and capacity planning; contribute to training plans, onboarding and coaching activities to strengthen team capability and resilience.
• Serve as a coordination and follow‑up point with internal stakeholders (DHR, HRAS, GSSC, BT/ICT and other relevant units) on HR operational and system‑related matters, ensuring clear communication, ownership and timely issue resolution.
• Perform such other duties as may be assigned, particularly those required to ensure continuity, risk mitigation and sustained delivery of HRSA’s operational compliance and systems mandate.

Requirements

• Master’s degree in Information Systems, Human Resources, Business Administration or a related field from an accredited academic institution with two years of relevant experience; or, Bachelor's degree in the above fields with four years of relevant professional experience.
• Experience with ERP management, including troubleshooting and aligning software functionalities to HR policies and processes; knowledge of systems analysis and design techniques, testing and documentation standards.
• Experience in HR operations, more specifically in data management, quality control and quality assurance.
• Experience in Human Resources Management in an international organization, non-government or government institutions / organisation in a multi-cultural setting is an advantage.
• Experience as business representative with identifying opportunities and supporting the development of AI-enabled solutions with tools such as Replit.
• Excellent communications skills, both oral and written.
• Ability to analyse policies and processes and establish business requirements for system configuration.
• Effectively using AI Agents such as CoPilot; and, AI agentic development is a bonus.
• Fluency in English (oral and written) is required.
• Working knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) is an advantage.

Skills

• ERP Management
• Systems Analysis
• System Design
• Software Testing
• Documentation standards
• HR Data Management
• Quality Control
• Quality Assurance
• Human Resources Management
• AI-enabled Solutions Development
• Business Requirements Analysis
• System Configuration
• Oracle Human Capital Management
• AI Agents Development
• AI Agentic Development
• Policy Analysis
• Process Analysis
• Replit
• HR Operations

Languages

English, Arabic, Chinese, French, Russian, Spanish