Senior IT Officer

The Senior IT Officer supports the planning, coordination, implementation, maintenance, and monitoring of Mission ICT systems and services in support of the AUSSOM mandate. The role involves managing Mission ICT infrastructure, systems administration, network operations, user support, information security, and technology coordination within a complex field mission environment.

Responsibilities

• Supports the planning, coordination, implementation, maintenance, and monitoring of Mission ICT systems, infrastructure, and technology services in support of the AUSSOM mandate and operational requirements.
• Contributes to the management of Mission ICT infrastructure, including networks, servers, communication systems, enterprise applications, and user support services within the Mission area.
• Supports ICT service delivery, systems administration, network operations, operational continuity, and technology support activities to ensure reliable Mission operations.
• Assists in coordinating ICT projects, system upgrades, technology initiatives, and infrastructure improvements in collaboration with Mission components and relevant AU ICT structures.
• Supports information security, cybersecurity, data protection, and ICT compliance activities in accordance with applicable AU policies, procedures, and operational requirements.
• Contributes to ICT troubleshooting, technical support, system maintenance, user assistance, and operational problem-solving activities relating to Mission ICT operations.
• Supports ICT reporting, infrastructure monitoring, technical coordination, and information management activities in support of Mission operational effectiveness.
• Assists in supervising, guiding, and coordinating subordinate ICT personnel and field-level ICT support activities as required.
• Supports the maintenance of ICT records, technical documentation, inventory systems, user support logs, and information management tools relating to Mission ICT operations.
• Performs any other duties as assigned by the supervisor.

Requirements

• Master’s degree in Information Technology, Computer Science, Information Systems, Network Engineering, Systems Administration, Telecommunications, Software Engineering, or a related field with a minimum of seven (7) years of relevant professional experience, including at least three (3) years in ICT systems administration, network operations, infrastructure support, ICT service delivery, or field mission ICT environments.
• Or Bachelor's degree in Information Technology, Computer Science, Information Systems, Network Engineering, Systems Administration, Telecommunications, Software Engineering, or a related field with a minimum of ten (10) years of relevant professional experience, including at least three (3) years in ICT systems administration, network operations, infrastructure support, ICT service delivery, or field mission ICT environments.
• Professional ICT certifications in networking, systems administration, cybersecurity, cloud technologies, IT service management, or related ICT disciplines are an added advantage.
• Experience in AU, UN, or other international field missions, particularly in conflict or post-conflict environments, is desirable.
• Experience in ICT infrastructure management, systems administration, network support, communication systems, and enterprise applications is desirable.
• Experience in cybersecurity, information security, ICT compliance, operational continuity, and data protection activities is desirable.
• Experience in ICT troubleshooting, user support, technical coordination, and operational ICT service delivery is desirable.
• Experience in the use of ICT management systems, infrastructure monitoring tools, databases, and standard Microsoft Office applications is desirable.
• Strong analytical, technical reporting, coordination, and problem-solving skills are required
• Strong ICT operational support, systems administration, network management, and infrastructure coordination skills within complex field mission environments.
• Ability to support the implementation, maintenance, monitoring, and troubleshooting of Mission ICT infrastructure, communication systems, enterprise applications, and operational technology services.
• Good understanding of ICT infrastructure management, network operations, cybersecurity principles, information security, operational continuity, and data protection requirements.
• Ability to coordinate ICT service delivery, technical support, infrastructure maintenance, and operational problem-solving activities in support of Mission operations.
• Strong analytical, technical reporting, troubleshooting, and problem-solving skills.
• Ability to coordinate effectively with Mission components, contractors, service providers, AU ICT structures, and relevant stakeholders on ICT-related matters.
• Ability to work effectively under pressure and respond to evolving operational and technology requirements within a fast-paced field mission environment.
• Proficiency in the use of ICT management systems, infrastructure monitoring tools, databases, enterprise applications, and standard Microsoft Office applications.
• Ability to maintain professionalism, technical accuracy, confidentiality, and accountability in ICT operations and information management activities
• Proficiency in one of the AU working languages (Arabic, English, French, Kiswahili, Portuguese, and Spanish) is mandatory and fluency in another AU language is an added advantage

Skills

• ICT Systems Administration
• Network Operations
• Infrastructure Support
• ICT service delivery
• Field Mission ICT Environments
• Networking Certifications
• Systems Administration Certifications
• Cybersecurity
• Cloud Technologies
• IT Service Management
• IT Infrastructure Management
• Communication Systems
• Enterprise Applications
• Information Security
• ICT Compliance
• Operational Continuity Management
• Data Protection
• ICT Troubleshooting
• User Support Management
• Technical Coordination
• ICT Management Systems
• Infrastructure Monitoring Tools
• Databases
• Microsoft Office Suite
• Technical Reporting
• Problem Solving
• Coordination with stakeholders

Languages

Arabic, English, French, Kiswahili, Portuguese, Spanish