HRIS Manager

The HRIS Manager is responsible for the strategic and operational management of the WTO's Human Resource Information System (Workday). The role includes overseeing system configuration, ensuring data integrity, reporting, analytics, compliance, and aligning the system with organizational needs while leading continuous process improvements across HR functions.

Responsibilities

• Define and enforce governance protocols across all Workday modules to ensure consistency and compliance.
• Maintain system security including regular review of role configurations and permissions.
• Provide audit trails and monitor module-level activities to identify and address discrepancies or risks.
• Maintain and optimize major Workday functionality to align with business needs.
• Monitor security roles, permissions and access settings for users.
• Oversee system updates including testing and deploying new features or configurations.
• Stay updated on HRIS trends, technologies and best practices to continuously improve the system.
• Identify areas where AI can support workflow processes and analytics.
• Develop and maintain dashboards and reports to support HR metrics, analytics and decision-making.
• Provide insights on workforce trends, recruitment, performance and other HR areas to stakeholders.
• Work with other divisions to identify analytics needs and ensure effective data visualization, consistency and accuracy.
• Partner with business owners to enable module-specific management and train business units on basic tasks.
• Develop and share tools, templates and documentation to support self-service.
• Act as central coordination point between HR managers and IT for cross-functional projects.
• Partner with HR teams, IT and other divisions to ensure seamless integration of HRIS with other systems.
• Provide training and support to HR staff and end-users to optimize system usage.
• Train and empower system administrators or process owners to handle specific workflows.
• Solicit regular feedback from business owners to address system challenges and identify enhancements.
• Act as liaison with AMS partner and Workday support, managing service requests and escalations.
• Monitor AMS partner performance against SLAs and address any gaps.
• Oversee Workday support contract ensuring efficient issue resolution and contract alignment.
• Prepare compliance reports for payroll, benefits and HR operations.
• Establish governance protocols to maintain data accuracy and security.
• Manage complex configurations and interdependencies between modules.
• Manage system updates and upgrades collaborating with IT and external vendors.
• Develop and implement system enhancements to improve efficiency and meet organizational needs.
• Provide ongoing training for HR staff and other stakeholders on Workday functionalities.
• Document system processes, FAQs and troubleshooting guides for user support.
• Act as point of contact for technical issues escalating unresolved problems as necessary.
• Collaborate with HR managers to align HRIS roadmap with organizational strategic objectives.
• Support HRIS related projects including module implementation, integrations or migrations.
• Document and manage project workflows, timelines and outcomes.

Requirements

• Basic university degree plus an advanced university degree in Information Technology, Human Resource Management or a relevant field is required; alternatively, proven professional expertise equivalent to an advanced university degree may be considered.
• Certification or proven experience in at least two Workday modules such as Human Capital Management (HCM), Recruiting, Talent Management, Compensation, Benefits, or Learning is an advantage.
• Strong hands-on experience with at least two Workday HR modules (Core HR, Payroll, Benefits, Recruiting, Learning, Compensation, Talent, Performance, etc.).
• Expertise in Workday security administration.
• Experience with Workday integrations, including APIs, web services, and middleware solutions; familiarity with integration tools like Enterprise Interface Builder (EIB), Core Connectors, or Workday Studio.
• Proficiency in custom reporting, dashboards and analytics, including Workday Report Writer, Dashboards, and Workday Prism Analytics for data visualization.
• Minimum 5 years of relevant professional experience including at least 3 years of hands-on HRIS experience with Workday or equivalent systems.
• At least 5 years of database management or related experience.
• At least 2 years of experience managing external vendor relationships and contracts.
• At least 2 years in project management.
• At least one year in a supervisory position.
• Strong organizational and planning skills; ability to manage competing priorities and pressure.
• Strong problem-solving skills with a solutions-focused mindset.
• Capability to work independently and as a team member.
• Capability to guide and supervise others.
• Excellent communication skills including ability to simplify complex concepts for different audiences.
• Excellent speaking and writing skills in English; knowledge of French or Spanish is an asset.

Skills

• Workday Human Capital Management
• Workday Recruiting
• Workday Talent Management
• Workday Compensation
• Workday Benefits
• Workday Learning
• Workday Payroll
• Workday Performance Management
• Workday Security Administration
• Workday Integrations
• Enterprise Interface Builder
• Core Connectors
• Workday Studio
• Workday Report Writer
• Workday Dashboards
• Workday Prism Analytics
• HRIS Management
• Database Management
• Vendor Relations Management
• Contract Management
• Project Management
• Supervisory Abilities

Languages

English, French, Spanish