Project Officer (Accountability towards Affected Populations(AAP)) (P)

The Project Officer (AAP) supports the integration of Accountability towards Affected Populations (AAP) approaches in IOM operations in Central African Republic by providing technical assistance and guidance to programme teams. The role involves implementing AAP activities and tools, coordinating with partners, and promoting community engagement and feedback mechanisms.

Responsibilities

• Provide technical guidance to programme teams on the integration of AAP principles into the design, planning, and implementation of activities at the field level, ensuring alignment with gender equality and SEAH risk mitigation standards.
• Provide day-to-day technical guidance to operational staff to promote inclusion, safe participation, and accountability programming in IOM activities.
• Identify and assess operational context-specific entry points and recommend approaches to strengthen community participation in decision-making and feedback, particularly for women, girls, and marginalized groups.
• Promote two-way communication and support activities connected to the provision of Information Sharing and Transparency (IST) on IOM activities and engagements, including supporting the development of information materials gender-sensitive, culturally appropriate, accessible, and safe, coordination of language and format adaptation, and dissemination strategy in coordination with program technical areas.
• Coordinate the design and implementation of efficient, accessible, impactful, and safe Community Feedback Mechanisms (CFMs), ensuring they are inclusive of women, children, persons with disabilities, and other at risk-groups, to be integrated across the COs programmes.
• Coordinate CFMs SOPs development at the mission level, and link to programmatic decision-making processes.
• Coordinate CFMs with PSEA(H) efforts to ensure coordinated approaches to complaint and misconduct prevention.
• Regularly conduct monitoring exercises to evaluate the efficiency, accessibility, safety, and impact of CFM in the mission.
• Analyse feedback trends and community perceptions and provide recommendations to strengthen quality and responsiveness.
• Promote participation of affected people in the design and evaluation of interventions, with attention to inclusion (age, gender, disability, etc.) and roll-out or develop context-appropriate methodologies to ensure culturally sensitive engagement of all population groups.
• Design and deliver capacity-building initiatives for IOM staff, implementing partners, and community focal points on AAP principles, CFMs, and community engagement tools.
• Adapt and contextualize training materials, guidance notes, and tools in local language(s).
• Document and disseminate lessons learned, good practices, and community-led solutions that can inform future programming.
• Participate in local inter-agency AAP coordination meetings as relevant.
• Promote and facilitate the integration of protection, gender, disability inclusion, and data protection principles within community feedback and engagement approaches.
• Perform such other duties as may be assigned.

Requirements

• Master’s degree in Social Sciences, Development Studies, Communications, International Relations, or a related field; or University degree in the above fields with two additional years of relevant professional experience.
• Accredited Universities are those listed in the UNESCO World Higher Education Database.
• Minimum three years (or five years for bachelor’s degree holders) of professional experience in humanitarian or development contexts, including field experience.
• Experience in implementing AAP strategies, community engagement initiatives, information sharing with communities, complaints, and feedback mechanisms sensitive to SEA complaints.
• Experience working with UN agencies, NGOs, or international organizations.
• Familiarity with inter-agency AAP, CFM, and PSEA standards and coordination mechanisms, preferred.
• Experience in Information Management, data analysis, and report writing.
• Experience in capacity building and training for frontline staff.
• Excellent oral and written communication skills.
• French/Arabic speaker and excellent command of English is required.
• Office software skills (including mastery of Word, Excel, and PowerPoint).
• Knowledge of community participation, accountability, behavior change, gender, and intercultural dialogue.
• Knowledge and experience of different communication channels (social networks, radio, face-to-face communication, IC materials).
• A strong social commitment and ability to work in multicultural and multidisciplinary environments.
• Demonstrated teamwork skills.
• The ability to organize and plan multiple tasks in short time frames.
• Continuous attitude and demeanor of cordiality, composure, respect, and collaboration with all persons and organizations with whom IOM interacts.
• For this position, English and French is required (oral and written).
• Working knowledge of another official UN language (Arabic, Chinese, Russian, and Spanish) is an advantage.
• Proficiency in language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Skills

• Accountability to Affected Populations
• Community Engagement
• Complaint and Feedback Mechanisms
• Sexual Exploitation and Abuse Complaints
• Inter-agency Coordination
• Information Management
• Data Analysis
• Report Writing
• Capacity Building
• Training Delivery
• Office Applications
• Word
• Excel
• Power Point
• Community Participation Promotion
• Behaviour Change Communication
• Gender Awareness
• Intercultural Dialogue
• Communication Channels
• Social Networks
• Radio communication
• Face-to-Face Communication
• Information, Education and Communication Materials

Languages

English, French, Arabic